I have just set up Queueing directly agents (versus q'ing to a skillset). I have the script right, and the calls are q'ing to the proper location, but I'm having problems accessing the reports.
I am using Symposium 5.0, and my book from the Scripting I class says that calls q'd to an agent report under the skillset "Agent Queue To". When I log into the web client as webadmin, I see the reports just fine. When log into the web client with another admin account, I can't see the reports. This other admin account has access to all partitions, skillsets, applications, etc. "Agent Queue To" does NOT show up on any lists, so I can't add it to a partition.
Anyone else have this problem?
Robert
I am using Symposium 5.0, and my book from the Scripting I class says that calls q'd to an agent report under the skillset "Agent Queue To". When I log into the web client as webadmin, I see the reports just fine. When log into the web client with another admin account, I can't see the reports. This other admin account has access to all partitions, skillsets, applications, etc. "Agent Queue To" does NOT show up on any lists, so I can't add it to a partition.
Anyone else have this problem?
Robert
