PWE login error -- 2006:Invalid Tools collection index 3

[JeffMachine]

Version 7.6.400a

I have one user who can no longer log into PWE. She can still access standard progression, however.

The full error message:

2006:Invalid Tools collection index
Error In Form_load of frmMain at Line #:1685

Any ideas? Thanks...

 

[crystalreporting]

This is normally caused by the users toolbar settings file (in the PWE folder). Delete the *.tb file that corresponds to the username having the problem.

If the username is less than 9 characters the file name is the actual username. If it's more than 8 characters then it will be a random number. If the error happens to someone with a username longer than 8 characters, then all *.tb files with numbers for the file would need to be deleted.

Do NOT delete the DFLTBAR.TB file.



Peter Shirley
Macola Consultant, PA and surrounding states.

http://www.erpessentials.com

 

[JeffMachine]

Thanks Crystal that did the trick.

 

[dgillz]

Peter u da man!

Software Sales, Training, Implementation and Support for Macola, Synergy, and Crystal Reports. Check out our Macola tools:

http://www.gainfocus.biz/exceladdin.html