the client has an acs for 5 lines - line 3 being as a fax and system line (outbound calls only) - as well as tied to a fax extension.
I have a selector code setup for a small pc card vm system. 3 for this and 4 for that ( I couldn't use 1 and 2 for some reason). anyhow, (4 line rotary hunt) the vm transfers the call prior to the end of the selector code mention to the fax extension. a short time later the fax machine answers. if the fax is in use, instead of giving a busy (as in the case of a busy extension), the announcement is played normally. there is no assignment for that extension to have vm coverage.
why is the vm system transferring the call to that extension? and, how can I fix it, so that regardless of the line hit the vm menu announcement will play all the way through without an attempt to transfer?
thx
wayne
I have a selector code setup for a small pc card vm system. 3 for this and 4 for that ( I couldn't use 1 and 2 for some reason). anyhow, (4 line rotary hunt) the vm transfers the call prior to the end of the selector code mention to the fax extension. a short time later the fax machine answers. if the fax is in use, instead of giving a busy (as in the case of a busy extension), the announcement is played normally. there is no assignment for that extension to have vm coverage.
why is the vm system transferring the call to that extension? and, how can I fix it, so that regardless of the line hit the vm menu announcement will play all the way through without an attempt to transfer?
thx
wayne