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puzzling analog trunks - failed outbound calls

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DJTelco

Technical User
Aug 21, 2004
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Here's one to puzzle over.

406 control unit 2.1.35
2 x 16 port analog trunk modules
2 x 30 port DS modules
4400 series phones
no IP phones or VCMs in use

this system has been up since last summer, and those 3 lines were not a problem until now.

trunks are analog, although the souce is a SLC rather than copper pairs back to the CO.

3 particular trunks fail to make outbound calls (caller hears nothing during tha call attempt), but inbound comes in on them fine.

all 3 trunks sound good and clear with test set, and you can go offhook with the test set and call out fine.

Telco provider checked all trunks, says they are good, on and off hook voltage is within their parameters. (I was offsite, and didn't realize that loop current was not tested until the tech had left).

If you swap one of the problem trunks with another trunk that works fine, the problem trunk is still no joy on outbound attempts. The other trunk in the swap works fine in the problem trunk's original port. Also tried the problem trunk in the other module on the same system - no joy.

Is the IPO perhaps less forgiving of voltage or current being at the edge of the carrier's acceptable limit?

djtelco
 
What do you hear when you have your test set on the problem trunk and you attempt to make an outbound call via the IPO? Is the trunk going off hook, are all the digits clearly heard being dialed etc..?

To Us and Those Like Us, Damn Few Left
 

Our tech said the trunk goes offhook and he hears dialtone, but since he's out today I can't ask him if he heard digits sent.
 
Make sure the if there is no caller id, that the lines are set to loop satrt no caller id, and vice versa.

I have had problems in the past w/ the IPO waiting for caller ID info an dnever recieiving it, and not completing the call.

Can you receive calls in on these trunks?

Figure it out damn-it!
 
See Avaya's tech tip 59 about Analog Trunk Standards. Maybe one of the SLC cards aren't pumping out exactly what the iPO islooking for.

Kris G.
 
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