Putting Account Codes into Speed Calls

[StardataMitel]

Working on a Mitel 3300 MXe R8.0.9.20 :

So, for call accounting purposes, I want to insert the Account Code Feature Access Code and then individual Account Codes into Speed Call numbers. Having been through the Help documentation it seems I should be able to do this but when I dial the Speed Call number it just shows "Enter Number" on the handset display. I've tried inserting a Pause in various places but that also gets me nowhere.

Does anyone know where I'm going wrong?

Cheers in advance.

 

[Mitelmatt]

Make sure you put a # at the end. I've done this fine.

so if youe FAC for Account code is *40 and the accound code you want to enter is 1979 then the code should be *401979#

Try it

 

[paterson]

How many digits are defined in the account code length within the COS of the phone? I believe the default is 12, so unless you are using 12 digits, then the system will wait until you do enter 12 digits. But Mitelmatt is right, the # will signal the end of digits being entered as long as that is enabled in the System options form.

 

[kwbMitel]

It is possible to automatically dial an account code that is defined on a set by set basis. Same account code would be dialed on all calls based on the set making the call.

Would this suit your purpose?

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[StardataMitel]

Thanks for the tips. No love so far though.

kwbMitel - not really needing a set based account code, its to bill out calls made by Receptionists (we're talking about a Serviced Offices setup here) to the companies they are calling. i.e. trying to tie the Account Code to the Speed Call number, so they just transfer to a cell/mobile number which is in a Speed Call and the Account Code is automatically inserted.

So, as per Mitelmatt's suggestion - an example Speed Call entry would be *401979#00412345678
that being - FAC, Account Code, #, Digits to be dialed...
Am I getting that correct?

I'm still persisting, got a few sources working with me on this. Really appreciate the help these forums provide!

 

[Mitelpassion]

have done this too. don't forget the # like someone said or check the COS account code length.

good luck