Putting a Virtual Station into SAC 2

[alienpotato]

Here is what I am trying to set-up:

I have a virtual station, say x8500 with cov path 1 = 50 and cov path 2 = 57.

Cov p 50 is set for Busy/DA only to goto some exts.
Cov p 57 is set for DND/SAC only to goto a remote point (r7).

The problem is I can't put the virtual station into SAC either with a button on my phone or using the FAC (I have console permission).

I can put other phones into SAC. I tried with x8500 having just 1 cov path with DND/SAC set, still didn't work.

Can virtual stations be put into SAC? I am doing something else wrong?

Thanks,
Sean

 

[alienpotato]

Sorry, forgot to include our equipment:

S8500, CM R012x.02 (I think)

 

[rgtrgt]

put SAC on a button of the virtual stations say button 4. then do list trac station XXXX(your station to SAC) /10 ex..

list trac stat 1234/10, then status the station & see if that works

 

[rgtrgt]

i just tested that theory & it didnt work.

 

[alienpotato]

I don't think you can add buttons to a virtual station, can you?
Thanks for trying.

Is there any other way I might achieve the same effects?
(We don't have the license for vectors)

 

[rgtrgt]

maybe if you change the set type to something like a 6408d+ or a 2420.

 

[wildcard100001]

Control it via IP softphone...Enter FAC or push the button, logoff and see if it works. Give it a try, though I'm not sure it will work.

Thanks,

Wildcard

 

[simreal]

Whats the objective of your effort?

Sounds to me link you should just build the extension as a vdn and use a vector to control the call routing as you want it.

 

[alienpotato]

Wildcard,

I have ip software for connecting to one of our other PBXs but I don't think I have any licenses for it on my PBX so I couldn't try that. Do you know how I check?

Rgtrgt,

I tried making the station 6408D+ and it worked! The only other thing I had to do was remove cov path 57 (the one that handles SAC) as the 2nd cov path and instead make it the "Next Cover Path" in cov p 50.

Thanks,
Sean

 

[1a22ip]

Lets try this: make sure the below feature access code are defined:

Remote Send All Calls Activation: XXX Deactivation: XXX

Now from your extension use the feature access code followed by the extension. If at first you don't succeed try changing your extension to console permissions.

It worth a try

Hope this helps
ED

1a2 to ip I seen it all

 

[rgtrgt]

but that would be using telecommuting wouldnt it

 

[wildcard100001]

Disp Cap, check the last couple of pages... Usually there are try buy IP softphone RTU's. Check the version, download it, configure the station etc...

Thanks,

Wildcard

 

[alienpotato]

1a2,

I had already tried that and it doesn't work, so far it seems there is no way to put a virtual station into SAC, which is weird because on the status page it shows "SAC activated?" even for virtual stations.
Works fine once I make the station a 6408 with no port!

rgtrgt,
I can use the Remote Send All Calls FAC as long as the station isn't virtual.

Thanks for all the responses, I appreciate it.

Sean

 

[alienpotato]

wildcard,

You're right we have 5 ip softphone licenses, so I tried what you said in telecommuter mode but it still didn't work. The softphone did have console permission and it worked once I changed the phone I'm trying to SAC back to a 6408.

Regards