Put SX2000 into Night2 from 4025

[tundranugget]

Hi. Is there a way to put our system (SX2000) into Night2 from a specially programmed 4025? Or, failing that, is there a way to do the same if I dial into the system remotely? We are looking for a way to put the system into Night2 if we do not have access to the console.

Thanks

 

[kwbMitel]

I am not sure what software level is required but...

The 4025 needs COS option for - Dialed Night Service - YES

A Feature Access Code for Dialed Night Service Required.

e.g. Fac = #6

#60 = Day
#61 = Night1
#62 = Night2

There is also a FAQ for Dialed Night Inquiry that allows viewing of current status. (No COS option required for use)



*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[tundranugget]

Feature Access Codes that are pertinent seem to be:
Dialed Day/Night Service - Activate. . **21
Dialed Day/Night Service - Inquire . . **22

Could it be that our software is not at the required level? Do you know if **21 will toggle through all three of Day / Night1 / Night2 ? I am reluctant to test it because Night2 sends all calls to our Crisis Center - could be embarrassing for me. If I have to, I will schedule a test for weekend night shift, but we never really shut down operations.

BTW, **22 reveals that we are (and have been for a long time) in Night1 mode.

Is there a way to set Day / Night1 / Night2 on the Mitel SX2000 Server itself?

Thanks.

 

[paterson]

You will need to dial **210 for day mode, **211 for Night1 mode, and **212 for Night2 mode.

If you are unable to do that from your phone, then you will need to active the proper COS option in that phone's COS.

 

[kwbMitel]

Don't forget to turn on the COS option Dailed Night Service for the set.

Then **210 = Day
Then **211= Night1
Then **212= Night2


*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[tundranugget]

Thanks. That is great!

 

[GX5Krocks]

right out of the books.