Put Line Appearances without active call on Hold

[oceanSD]

Please don't shoot the messenger! LOL

Avaya IPO 500 - Busy customer has 3 lines appearing on all his phones, but would consider removing them if it results in solution to this issue. When business is extremely busy, they want to "busy out" their three lines for a few minutes so they can get caught up and callers hear a busy signal. On their old system, they could pick up each line and put it on hold. On the new system, once they press the Hold button, the line just becomes available again. Anyone know of a way to produce similar result? Thanks in advance!

 

[IPGuru]

have you considered Do-No-Disturb?

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[IPGuru]

oops your subject implies line appearances not call appearances.

Do not use line appearances instead rout the inbound calls to a group.
the group members can either go out of group (hunt group enable/disable) & still be able to receive direct calls or go on DND to block all calls.

I have so far failed to think on any scenarios on an IP office where Line appearances are needed or even desirable.


A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[hairlessupportmonkey]

Or Do NOT Disturb might work as well

ACSS - SME
General Geek

 

[oceanSD]

Wouldn't the caller still hear ringing first and then the busy signal? Was going to busy Hunt Group in Night mode to accomplish the same thing, but we don't want the caller to hear ringing THEN busy... would be confusing.

 

[amriddle01]

If you route calls to a group without queuing on and VM off and the fallback in ICR blank, when put it in night service it will give busy tone straight away.... if however you have the analogue lines set for caller id then that may cause the system to wait 1 ring for caller id before giving busy tone


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[CalgaryJeff]

I had a place with a similar request. I used the out of service option for the hunt group to send calls to an AA with a greeting saying they were to busy to take calls, please call back in 10 minutes.

 

[amriddle01]

That's a good idea indeed, more professional


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[TouchToneTommy]

Going back to your original scenario, you can't put dial tone on hold, it has to be an active call. So you need to place a call, maybe from one line to another, answer and put on hold, which will make them busy to the callers.

In my area, there is the Milliwat Test Tone, in each central office, with a common number, you could call that from each line and put on hold, and it will stay that way until you pick it up again and drop it.

 

[Westi]

get 3 "emergency jacks" wired in and buy 3 $10 phones from WalMart (or anywhere else for that matter) plug it into these jacks turn the ringer off so they don't annoy everybody all day long and throw them off the hook if you have enough of ringing phones.

putting anything out of service or in DND will not give a busy tone on analog lines as far as I remember because the IPO will simply ignore the incoming call.
ISDN (BRI or PRI) will be able to give you the busy signal but that would be a mayor jump from 3 analog lines to a PRI.

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Give a tech a solution and he will be back tomorrow to ask you the next question, teach a tech how to read the manual and he will be able to solve the problems for a life time.

 

[oceanSD]

Thanks for all the ideas!
CalgaryJeff - thanks - that was my back-up plan and what we ended up going with- we'll see how that works out!
TouchToneTommy - they did something similar while waiting for me to come up with solution. They conferenced their lines together and put them on hold until they were ready...
Westi - another good idea. One of our support techs mentioned that possibility too. We may try that if this doesn't satisfy their requirement. Thanks!