Publisher and Subscriber

[frk007]

Hi,
Can someone verify if this is a problem or normal operation of the cisco callmanager. I have a Cisco Publisher 4.1 and Subscriber 4.1 When the IP phones are register to the subscriber, on the publisher i see them as not found. Is this suppose to be like that?

Thanks

 

[jeter]

That is not normal. I never go into subscriber unless and installing a patch or upgrade.

Publisher is the main device even though the phones are registered to subscriber.

I would verify from the phone that you see the pub and sub and what is active and what's not.




Spc NVARNG
Tek-TIP Member 19,650

 

[whykap]

i've seen this behaviour in the past and it is not normal. it is usually a result of rebooting the pub but not the sub.
I suggest you power both servers down (during an outage window obviously) and boot the servers in the following sequence:
Publisher first, then a few minutes later subscriber.

You can try just rebooting the sub only.

 

[SSgt]

You should also run DBLHELPER.exe and see what the SQL replication looks like.

 

[frk007]

I'm not seeing the DBLHELPER.exe

 

[SSgt]

it should reside in the c:\program files\cisco\bin directory on the publisher and can only be run on the pub.

 

[ptdog]

I have had this problem many times before with different Callmanager Clusters I have ran into.

Restarting the RIS Data Collector on the PUB will fix this issue. No reboot of the servers are necessary.

A reboot is better since these are Windows server, and reboots are needed once in a while anyhow.