Published Reports Lost

[mrichey]

I'm opening another thread on this issue in relation to an issue I posted last week, as the problem has worsened and the circumstances have changed.

Crystal Enterprise 9.0
Issue: Published reports disappearing from the CMC report folders. Initially thought it may be due to the fact that we were altering reports at the FRS/input store level. Turns out reports are disappearing that we haven't touched. One day they're there, the next, dozens have dropped out of sight, causing us significant grief.

Crystal support was no help (imagine). We've changed the admin password several times to be safe. Any thoughts very welcome!

 

[Turkbear]

Hi,
As fate would have it( I replied to your earlier postings) a similar event has struck our system, but even stranger..5 reports were still listed in their CMC folders but the actual ~*.rpt files and their subdirectories were gone from our FRS Input location..We write to a clusted network drive (using DFS) so no major loss was experienced since backups were immediately available but our Network File System folks are mystified..There are every limited rights to that location ( the account that the CE services run under and administrators are the only accounts with write/delete/modify rights)

As to your situation, what database type is used for your CMS?
What access rights do others have to it , if any?

Any database errors reported..It seems like the records of those reports are being deleted from the CMS somehow.

 

[MJRBIM]

We have the same issue on CE-10 with two clustered FRS servers.

We haven't lost report objects yet...but often can't find report instances in from ePortfolio HISTORY. Interestingly this issue only appears to happen with reports SCHEDULED to *.rpt format, not to *.pdf, *.xls, etc.

We are looking at a 3rd party-tool to keep the FRS directories in-synch between the two servers that host them. The default Win2003 server FRS synch functions don't seem to like files that start with tildas ~.

Anyone else.....