Public numbers being forwarded to cell

[jallen327]

Hello all,

I hope you can help me. We have a PRI connected to a BCM 400. Currently our main number works fine, but a block of our other public numbers - xxx-xxx-6531, xxx-xxx-6532, all the way to xxx-xxx-6537 are being forwarded to an employee's cell number. I'm not sure how this happened, apparently it's been this way for several years. I need to un-do this.

AT&T says that it is programmed into our BCM, but I can not find out where or how to undo this. Any information would be helpful!

I have a bunch of questions on our BCM, but let's start with this one!

Thanks again.

 

[Dasheen]

check oli for each extension.

 

[telcodog]

Sounds like extensions and/or lines are being re-directed. Check all your lines and those particulare extensions under the capabilities and preferences tab.

 

[Dasheen]

misread. thought u meant clid info was being sent. my bad.

 

[jallen327]

I've checked all the lines and I don't see anything that says any of them are being forwarded on.

Also, something that I noticed is that the phone numbers that are assigned to our lines are not the phone numbers that we are having a problem with. I'm only vaguely familiar with the phone system, and not sure how it's exactly set up.

Is there any way to print out all the settings of the BCM, so that I could search for the phone number that it's being forwarded to?

 

[pccal]

Open BCM Monitor & you should be able to watch the path of the call as it cones into the BCM.

 

[jallen327]

Okay, well I called the number, and it never showed up on the BCM monitor. This means 100% that this does not touch the BCM whatsoever, correct? The phone company must be forwarding these at their office then?

 

[telcodog]

That's pretty much conclusive. If you don't see it coming in on the monitor, the problem is before it gets to you.

Tell the telco that their trouble seems to be leaving their CO just fine!

 

[pccal]

Are you sure that these #'s come down the same PRI as the ones that work. I would have AT&T check to make sure they are indeed coming down the same pipe. If not the forwarding to the cell # could be the overflow of another PRI that is not even connected to your BCM.

 

[jallen327]

Yeah, they keep insisting that it's our phone system... but I don't see it at all. I've looked through every setting on our BCM, and nowhere does it say our employee's cell # that it's being forwarded to.

Is there any way to choose which line you're going out on through the phone? Let's say I have xxx-xxx-6530, 6531, 6532, 6533, and so forth... can I choose which line I'm going out through, so that I can try to use their 73# code they are telling me to try?

 

[jallen327]

pccal, no I'm not sure. That would probably explain it, and would explain why I can't find these lines! How can I have them check this? I suppose I can call them up and ask them to read me the telephone numbers assigned to that account?

 

[Dasheen]

On pri u can't choose what line or channel to dial out on. Since the call never reaches the bcm, the bcm can't be the problem.

 

[jallen327]

Fantastic, I didn't think I was crazy, but AT&T sure made me feel that way! I finally(after speaking to more than 10 different ppl) found someone who would open a trouble ticket on it for them to track down these numbers. Thanks again for all the help everyone!

 

[jallen327]

Just a follow-up: AT&T found the problem on their end.