Proxy Server blocking Adobe Download Manager

[mlev]

We want users to be allowed to download Adobe Reader and Flash, and we have added adobe.com to the proxy allow list. However, they are still getting a server error from Adobe Download Manager and the connection is never completed to start the download. I ran a packet capture and all the IP addresses appear to be either Adobe or Akamai addresses, so none should be blocked. Anyone else have this issue with a web proxy? Our proxy is Blue Coat SG (OS 5.4.4.2). An image of the error is attached.

Ay rites lolcode?

 

[IRudebwoy]

Maybe it's using a different port other than 21 or 80. Try putting wireshark on a problem client to get a better view on the situation.