Prompt then transfer

[crabbyp]

Can anyone explain, or refer me to documentation, a step-by-step process of setting up a 'greeter' so when someone phones our main number 123456 they are greeted with 'press 1 for sales, 2 for accounts, 3 for support etc.

We have a mitel 3300 ICP. I'm quite competent with our Mitel System but havent managed to figure out how to do this yet.

Thanks in advance.

 

[kwbMitel]

There are several methods available.

Assuming you are using Embedded mail as your answering position here are 2 viable options.

1 - Create single digit mailboxes 1, 2, 3 etc that have extensions that you wish to transfer to.
- accessable from all mailboxes and Auto-att
- Dial 1,2,3 etc is the same everywhere
- limited to 8 choices Max (9 is used for Names Directory)

2 - Integrate with a Menu Node Mailbox and configure dialing plan via Multi-level Autoattendant
- Dial 1,2,3 etc is uniqie to each instance
- Dial 1,2,3 etc each needs mailbox to direct call
- Cannot access Names Directory from Menu Node
- Very flexible and can have multiple levels




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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[crabbyp]

excellent, we used the menu node mailbox and it worked a treat.

thanks again