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Prompt for proper user address twice? Any Solutions?

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applevacross

Technical User
Jul 14, 2005
41
US
I have a user who when entering the user name, ex. john doe, a list opens prompting to select the proper john doe address, (ex. jdoe@msn.com, john_doe@yahoo.com, doe,j@excite.com).

She selects the proper address then hits send.

However, it opens another list asking her to choose the proper address again, even though it's already been resolved?

I've checked:

File>Preferences>User Preferences>Mail>General = all checks out

File>Preferences>Location Preferences>Mail Tab = all checks out

Local Address book for any comma's in the user name under the advanced tab of the contact = all checks out

She is the only user this happens to, and nobody can figure it out.

Our "Exchange/Domino" admin left; he couldn't take the change in environment. Now we don't have anybody.

Please help.....Thank you to all in advance!
 
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