Prologix wont allow administration

[lopes1211]

I have a Prologix 9.5 that seems to be functioning properly but gives "connection refused by peer" when attempting to connect via the CLAN. When trying via the modem, the modem handshakes ,returns a blinking cursor, but then never returns a login prompt. I don't have anyone on-site so I'm not sure what's trying from the terminal does.

I saw this same issue at this site about 3 months ago when it was a 9.1. Thinking it was potentially a bad processor, I replaced the 2402 with a 9.5 and all has been well for a few months but now we're back to the same issue. Any ideas? Software corrupt? Bad CLAN?

-CL

 

[lopes1211]

9.5.1.122.4

-CL

 

[lopes1211]

Theory I'm going with is replacing the 799Cv3 with a 799DPh13fw44. Looks like old Clan's had a habit of holding open login sessions until the max was met. It looks like 1 session is always left available for the SAT on the Definity's so I'm hoping I can go on-site and get access via SAT, view/kill the current login sessions, then replace the TN799. Otherwise I don't know of any other way to restore access other than a hard reboot. I welcome any other suggestions or agreement/disagreement.

Theory 2 is a bug in the .122 load but leaning away from that since the 9.1 did the same thing. I did see an old post about a similar issue and upgrading to .129 but I don't have that one unfortunately.

-CL

 

[AvayaTier3]

If max logins is the case, reset system 2 from SAT will free the resources.
Do you have the modem options and USRobotics modem hardware options set correctly?

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[lopes1211]

Yes, modem has always worked fine. Even in this current state, the modem does answer, handshake, and connect. Just doesn't respond with a "login". The site does not have a terminal so I planned on a visit tomorrow with a laptop and RS-232. Isn't the terminal port reserved from the max concurrent login total? i.e. - 5 total but 1 always reserved for the local terminal port whether in use so if this this a max login issue.....I should still be able to get in???

-CL

 

[lopes1211]

I remember from last time a tech was on-site with this same issue, reseating the clan did not clear the issue. The tech that day has no rs-232 so we're not sure if an rs-232 would have worked (or will work tomorrow). I seem to remember reading somewhere that the 5 login limit always reserved 1 one for the rs232 SAT but I guess we'll see tomorrow. If not, I'll reboot, swap the clan, and hope the issue doesn't resurface.

-CL