Proliant DL380 wont run setup

[Rapidphp]

Hello Everyone,

I have been called in to rescue a system that has crashed in a bad way during the evening. When the server is rebooted, the DOS windows 2000 server boot progress bar reaches 100% then locks up. If I boot using safe mode the systems locks on mup.sys. If I boot from the CD and select restore, it locks on "examining 52080MB disk on 0 at id 0 on bus 0 on cpqarry2".

they have a "smart array 431 PCI SCSI Raid controller" installed, which I have been told by Compaq is supported on the Win2000 disk.

Attempting to create a parallel install on the array, also locks the system at the above point, so I cant even do a clean build if so required. Running the ADU has not reported any errors on the controller, so whats going on. Obviously the array is fine as it boots so far, but the system is not reporting any "currupt file" errors???

I have contacted Compaq and Microsoft who are still scratching their heads. If anyboby has any tips or links that may assist in me getting some free time this weekend i would be very grateful.

Thanks in advance

Ray

 

[rihu]

hi man
maybe u alreay fixit if so let me know

have u tried to update the firmware of server and the raidcontroller ..PS. unplug the disks before,,are where any other cards in this server if soo try to unplug them
strip the server down ass much u can, did they removed som disk ? could be the cause,,do u have a another raid controller?
good luck

regards
tommy

 

[Rapidphp]

Hi, thanks for the responce.

I have stripped the server down to its bare bones, which did not solve the problem. I have also tried to run the Raid off the on board SCSI controller, also no good. Compaq requested a diagnostics report on the SCSI which was emailed off. They informed me that the machine is in A1 condition regarding updates and drivers.

I realy have been banging my head with this one. May have news later as I'm sat here waiting for the HP/Compaq guru to arrive, as they have become interested in this problem and are sending someone out.

Ray

 

[rihu]

hi
they probably say that ur system crach,order new disk maybe

how is the disks setup on the raid ?..is possible to test the disk on another server( same model) to see the condition av the disks ,,any insight manager to see the alert? warning etc

/rihu