I have a MICS 6.1 running a PRI with a 0X8 analog module. I am using the analog module for fax and modem purpose, does anyone know if you can program a prime line for the analog port so the customer does not have to dial 9 before sending a fax. I also want to program a button on the Norstar phone so the customer can push a button labelled as Outgoing instead of dialing 9 each time. Thanks for any help.
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PROGRAMMING PRIME LINE AND BUTTON ACCESS ON A PRI
- Thread starter daveybc
- Start date
- Thread starter
- #4
OK so I have tried to go to capabilities on the fax ext, go to hotline, use external, insert a 9, and use routing, and it still doesn't work. I also played around with different senerios with no luck aswell. I made sure that extension had access to pri-a in line access. Anyone know what I am missing? With reguards to programming a outgoing button on a phone that simply dials 9 for me does not work aswell. I do feature *1 push the available button, dial 9, OK. When I push the button the display says no free lines. However I can do feature *1 push a button and dial 9604, OK. Which 604 is the first 3 digits of which we dial locally it works. Any ideas?? Thanks in advance.
The normal problem with fax machines and pri's is there is no dial tone coming from the pri, fax machines and modems don't like this.
Make the prime line for the ATA or ASM port intercom, ensure that the ATA or ASM port has access to the pri, assign one intercom key only, and in capabilities set do not disturb on busy to yes.
Reprogram any speed dials on the fax machine to include the 9.
To bury the 9 on a set program a key using feature*1 and enter 9 then press OK or hold to save.
David Brillert
Make the prime line for the ATA or ASM port intercom, ensure that the ATA or ASM port has access to the pri, assign one intercom key only, and in capabilities set do not disturb on busy to yes.
Reprogram any speed dials on the fax machine to include the 9.
To bury the 9 on a set program a key using feature*1 and enter 9 then press OK or hold to save.
David Brillert
In system programming under access codes/line pool access codes pool code A = 9 clear the 9.
In services routing services:
create route 001 type public use pri-a dial out = 9
create destination code 9any use route 001 absorb 1
modify route 001 and clear 9 from dial out
If you require 10 digit local dialling change your default public DN prefix length from 7 to 10 digits.
When assigning a hotline using analog lines you only need the 9 if the line is centrex.
Select the required line pool and instead of using a 9 enter feature78 to insert a 1.5s timed pause.
David Brillert
In services routing services:
create route 001 type public use pri-a dial out = 9
create destination code 9any use route 001 absorb 1
modify route 001 and clear 9 from dial out
If you require 10 digit local dialling change your default public DN prefix length from 7 to 10 digits.
When assigning a hotline using analog lines you only need the 9 if the line is centrex.
Select the required line pool and instead of using a 9 enter feature78 to insert a 1.5s timed pause.
David Brillert
- Thread starter
- #8
In am using PRI with 6.1 software.
In system programming:
Line pool a set to none. (We are using 9 for the PRI only)
External code set to none. (We are using 9 for the PRI only).
In routing services:
Route 001 set to dial out: no number, Use
RI-A, Service type: public.
In desti codes, code 9any is set for normal mode, route:001, night mode, firstroute:001.
Dial planning/public network DN length set to 10 digits for 10 digit local dialing. (To clarify, we use 10 digit local dialing).
This makes me happy because my PRI works fine on all my digital tel. sets when I dial 9 and my 10 digit local number OR 9, 1 for long distance dialing.
However, I still have a problem. I do not want to have to dial 9 on the fax machines or modems which use analog extensions.
In line access of my analog extension I have set line pool access pri-a: yes. I have set prime line: intercom, Intercom keys:1.
In capabilities I have set DND on busy:yes. I have set most of the other features to no. On hotline I have tried internal:9 but in this field it wants an extension number only. So I have tried hotline external, external number 9 pause (feature 78), use prime line. This does not work either.
I have tried hotline external, external number 9 pause, use routing table. This does not work either. Can anyone tell me what I am doing wrong or cannot it just not be done?
I just want an answer whether having to not dial 9 on a analog station extension is possible.
In system programming:
Line pool a set to none. (We are using 9 for the PRI only)
External code set to none. (We are using 9 for the PRI only).
In routing services:
Route 001 set to dial out: no number, Use
RI-A, Service type: public.In desti codes, code 9any is set for normal mode, route:001, night mode, firstroute:001.
Dial planning/public network DN length set to 10 digits for 10 digit local dialing. (To clarify, we use 10 digit local dialing).
This makes me happy because my PRI works fine on all my digital tel. sets when I dial 9 and my 10 digit local number OR 9, 1 for long distance dialing.
However, I still have a problem. I do not want to have to dial 9 on the fax machines or modems which use analog extensions.
In line access of my analog extension I have set line pool access pri-a: yes. I have set prime line: intercom, Intercom keys:1.
In capabilities I have set DND on busy:yes. I have set most of the other features to no. On hotline I have tried internal:9 but in this field it wants an extension number only. So I have tried hotline external, external number 9 pause (feature 78), use prime line. This does not work either.
I have tried hotline external, external number 9 pause, use routing table. This does not work either. Can anyone tell me what I am doing wrong or cannot it just not be done?
I just want an answer whether having to not dial 9 on a analog station extension is possible.
sprucegrover
Technical User
I have encountered the same problem and the issue seems to be using external hotline with a 2-digit dest code. After trying every possible combination of outdials and route/prime line combinations, the only resolution was to use a seperate single digit dest code, '8' usually, and the same route as the '9A' dest code. I now use 'External>Dial out '8'>Userime line - with the station prime to I/C. This works every time
As Aragon mentioned, if the analog device is a modem or a very recent fax machine (usually the multi-purpose units) it has to be programmed 'Do not wait for dialtone before dialling'. Otherwise, when it seizes an outgoing line it will error out as 'NDT'
rime line - with the station prime to I/C. This works every timeAs Aragon mentioned, if the analog device is a modem or a very recent fax machine (usually the multi-purpose units) it has to be programmed 'Do not wait for dialtone before dialling'. Otherwise, when it seizes an outgoing line it will error out as 'NDT'
- Thread starter
- #10
Sprucegrover, do you use 8 any as a Desti code or just 8? I tried changing it to 8 any, and could dial out no problem dialing 8 and the phone number from the digital phones, but when I did hotline, external, 8, and use prime line on my ATA extension it still didn't work. Same result just talk battery on my butt set. The system must be dialing something because why am I getting just talk battery when I go off hook. When I dial the 10 digit local number nothing happens. I am ready to tell my customer they will have to live with dialing 9 before the number when faxing. Thanks.
sprucegrover
Technical User
The dest code is just '8'. Or just '9'. Whatever works for your situation. Example...
Dest Code:9
Use Route:002
Digit Absorb:All
Route:002
Outdial:None
Use PoolRI-A
This is the basic program for outbound access from any DN accessing the PRI. Digital or analog. For a fax, modem, or interac/visa line I program the following on a DN using an ATA2....
LINE ACCESS
Line Pool AccessRI-A
Prime Line:I/C
Intercom Keys:2
CAPABILITIES
DND on Busy:Y
Hotline:External
External #:9
Userime Line
Everything else is set to either None, "0", or 'N'.
Go across the pair with a butt set, go off-hook and dial any 7-digit number in town and no problem. We don't need 10 digit dial yet. Never had a customer complain about trouble faxing or calling out. LD isn't an issue because Visa/Interac lines dial 1-800 #'s and they work o.k.
I don't know what else to say, but in regard to the Destination code, is there a reason for you using '9A'? Is it due to a digit conflict or by some convention you have standardized on? Just curious actually because we always used just '9' or until we changed to Dest codes of '911' '91A' and '9A' to allow users to call '911' without having to dial an access code or dest code first. That is why I now use '8' as my dest code for hotlines.
Dest Code:9
Use Route:002
Digit Absorb:All
Route:002
Outdial:None
Use Pool
RI-AThis is the basic program for outbound access from any DN accessing the PRI. Digital or analog. For a fax, modem, or interac/visa line I program the following on a DN using an ATA2....
LINE ACCESS
Line Pool Access
RI-APrime Line:I/C
Intercom Keys:2
CAPABILITIES
DND on Busy:Y
Hotline:External
External #:9
Use
rime LineEverything else is set to either None, "0", or 'N'.
Go across the pair with a butt set, go off-hook and dial any 7-digit number in town and no problem. We don't need 10 digit dial yet. Never had a customer complain about trouble faxing or calling out. LD isn't an issue because Visa/Interac lines dial 1-800 #'s and they work o.k.
I don't know what else to say, but in regard to the Destination code, is there a reason for you using '9A'? Is it due to a digit conflict or by some convention you have standardized on? Just curious actually because we always used just '9' or until we changed to Dest codes of '911' '91A' and '9A' to allow users to call '911' without having to dial an access code or dest code first. That is why I now use '8' as my dest code for hotlines.
- Thread starter
- #13
Sprucegrover, thanks for that information. It works perfect, including my external autodial "9" (Labeled outside line) The answer was Desti code: 9 and Digit absorb: All
The reason I was using 9any was a few others recommended that was the answer of setting up a PRI. I hope there is no other adverse affect with using "9" and Digit absorb "all"
The modems wanted to here dial tone to dial, so we used "Prime Intercom" and the faxes had no problem dialing with no dial tone "External dial 9 hotline"
If anyone has any further input please post it.
Thanks all, Davey.
The reason I was using 9any was a few others recommended that was the answer of setting up a PRI. I hope there is no other adverse affect with using "9" and Digit absorb "all"
The modems wanted to here dial tone to dial, so we used "Prime Intercom" and the faxes had no problem dialing with no dial tone "External dial 9 hotline"
If anyone has any further input please post it.
Thanks all, Davey.
sprucegrover
Technical User
Glad it worked out for you. For analog modems, there is usually a check box during setup that is labelled 'Do not wait for dial tone before dialing'
If this is checked, the modem will dial regardless of the line condition, like no audible dial tone on PRI or the stutter dial tone on a line with message waiting.
Have a good weekend
If this is checked, the modem will dial regardless of the line condition, like no audible dial tone on PRI or the stutter dial tone on a line with message waiting.
Have a good weekend
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