Programming on MICS 3.0

[earjuice]

My Client has a MICS with 3.0 software and a Startalk Flash voicemail. They do not wish to upgrade their software but do want to use a hunt group feature which is not available on 3.0.

Here is how they want it setup...
- Auto attendant answers the 6 outside lines after 2 rings
- menu options are presented
- press 2 for sales (4 sets in sales)
- press 3 for support (4 sets in support)

If a caller presses option 2, they want all 4 sets in sales to ring. The same type of setup for the support group. I know this is a typical hunt group feature but it is not available on 3.0 software.

Any ideas on how to setup something similar to mimic a hunt group or some other way?

I'm out of ideas so maybe someone has an idea.

 

[curlycord]

Use Answer DN keys if you have enough ports.

Example for one group:
-Find a free port on KSU
-Tag it with DN # and state for no one to use
-Assign all sets in that group an Answer DN key to that DN
-Call Forward No Answer that DN to vmails DN at a ring count that is shorter then the group members ring count

Vmail option 1
Use this option if all members must have their own mailbox:
-Create a mailbox with that DN #
-Setup Off Prem Notify to call Internal to itself
When a message is left it will call all sets for the notification.

Vmail option 2
Have your team leader take the messages
-Remove Call Forward No Answer, make it NONE
-Have your lead leader have their Call Forward No Answer ring count 1 ring shorter than the rest.
All calls will go to the team leaders mailbox





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curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca