Programming Night Service

[Guest_imported]

My company has Partner MLS-12D Phones. We recently moved into a new office. Our Night Service was working until our phone vendor did some work fixing the Message lights to work. Now our night service will not work and the vendor cannot seem to figure it out. I am doing extensive research to fix this problem. I have a feeling the button is either turned off or perhaps they changed the Automatic System Answer. Basically when no one answers the phone it just rings and rings until they hang up. I want to be able to hit my 'Night' button at 5pm and let the system answer calls after one ring. My phone is extentsion 10.

 

[MattWray]

First, make sure one is programmed. FEATURE 00, Left intercom twice-> System program. #503, then push 3 to select the button. FEATURE 00 to exit. See if your AA picks up. Then #206 will verify that your outside lines are assigned to group 7. Check that and post back.. Matt Wray
CCNA, MCP
mwray77518@yahoo.com

 

[TouchToneTommy]

"I have a feeling the button is either turned off or perhaps they changed the Automatic System Answer."

If you were using ASA to answer (instead of an Automated Attendant/Voice Mail), it may be that the "Night" button was really the ASA button.

Please post which Partner you are using (Plus, II, or ACS) and if you have Voice Mail or are using ASA/DXD on a Partner II or ACS with the card.

 

[Guest_imported]

I checked, and there is a Night Service button assigned. The AA still does not pick up. I checked to see if our outside lines are assigned to group 7 and I beleive they are. We have four lines. When I run through them they say assigned.
I beleive our System is a Partner Plus II. We have Voice Mail and I am pretty sure we do not have a ACS with the card. I cannot find any such configuriation in our phone room. I know the night service is programed for 'Night Only' and to answer immediately. It sound like our ASA is the problem not the button. I appreciate all your help. FYI I am not a Tech but I have read so much info on these phones. So the more detailed step by step info the better.

pwegner@haydenmarketing.com

 

[TouchToneTommy]

OK, you have EITHER a Partner Plus, or a Partner II. Only Partner II has ASA (Auto System Answer) in this case. But we may me talking apples and oranges. ASA is a feature that answers a call after a certain number of rings, plays a 10 second message, and places the call on hold. Designed to be used during the business day.

You really want to get the Automated Attendant to answer when you press the Night Service button.

So, make sure the lines are assigned to CallDistGrp No. 7 - #206-7-XX-1 [where XX is the line number]

Check the VMS Hunt Schedule - #507-XX-3 [where XX is the line number, and 3 is Night Only]

Check the VMS Hunt Delay - #506-1/2 [where 1=immediate(2 rings) and 2=delayed(4 rings)

Check that the lines are not "Call Covered" - #208-XX [where XX is the line number, and the "DATA" line should show "--"

Make sure that ONLY the Voice Mail ports are assigned to Hunt Group 7 - #505-7-10, then use the "Next Item" button to cycle through all of the extensions (you do have your programming overlay, right?)

Check for "Line Ownership" in the Voice Mail, option 6 from the menu.

Let us know what you find; if I can think of anything else, I'll post again.

 

[Guest_imported]

Tommy thanks for the tips. We are getting some where. Our lines where not assigned to Hunt group 7 & I changed that. Everything else is in check execpt I am not sure how to chedk that ONLY the Voice Mail ports are assigned to Hunt Group 7 ( No I do not have a programming overlay) I enter #505-7-10 and the display reads not assigned, I tried #505-7-14 and extention 14 said not assigned.
The news the Night Service does do something now. I have it set to pick up immediately. So when you call in it answers in 2 rings and the messege "Let me try that extention" plays. Line 2 then lights up and in a few seconds you here the message "if you would like to speak to an operator dial 0" If I can just get it to play our after hours message. Previously when it worked, we had an after hours message and then it gave the caller to leave a message for someone specific or in the general mail box. So close!!!

 

[MattWray]

You will also need to make sure you extensions are assigned VM coverage. FEATURE 00, Left intercom twice, #310, extension # and 1 to assign. Question: When the AA picks up, it immediately plays the above mentioned message or after you enter an extension? Matt Wray
CCNA, MCP

 

[Guest_imported]

Matt,
When The AA picks up it immediatly plays the message "Let me try that extention". It does not let you choose any or give any other options. Our extentions are assigned to VM coverage. I cannot check for line ownership. my Voice Mail options does not even have an option 6 in the menu choices.

 

[MattWray]

Check this, FEATURE 00, Left intercom twice, #208. Verify that the data is blank. Also check the selector code assignment. It should be set to Direct Extension Transfer for all 9. It will be option 4 in the system admin. Matt Wray
CCNA, MCP

 

[Guest_imported]

Matt,
The data is blank when I check #208. I am not sure how to access the system administration to verify the selector code assignment.

 

[Guest_imported]

Thanks for all your help! It works!