Programming hiding Caller ID for outgoing calls

[StilPhone]

How would I program a CXi 3300 to hide the caller display for an outgoing call? They usually dial 0 for an outside line - on our system we dial 9 and it witholds the ID but I can't see where its programmed - can someone please give me a few pointers to get me started?

Thanks!!!

Phil

 

[kwbMitel]

The answer depends on a number of factors.

Software level, Trunk type, Permanent or Call by Call. Block O/G Number and Name or Just the name.

I am also unclear on whether you want to block it or remove the blocking already set up.

Assuming PRI digital trunking on Embedded module. setup for call by call blocking.

In your Digit Modification assignment there would be digits inserted such as {000}. the third digit allows or blocks caller ID (a 1 blocks).

Provide the following
Software level
Type of trunking and connection type: e.g. PRI on NSU
Do you want all calls affected or does it need to be selectable?
Block All Caller ID, Block Name only, or some other variable.


I would need much more information on your setup to get into very much more detail.



*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[StilPhone]

Software is 7.0.9.5 - its a CXi box.
Trunking is ISDN Primary
Basically we want to withold our ID when someone dials 9 for an outside line, at the moment they can only dial 0 for an outside line but then that displays their ID.

THanks for your help!

Phil

 

[kwbMitel]

Is the PRI on and NSU or Embedded?

Do you have modified Digits inserting something like {000}

The zero access for outside line is instead of 9? weird.

You want the zero left alone and want to use 9+ to block caller ID.

Please be clear in your requests.

Do you want call by call or permanent?

I've mentioned or asked all of these things before.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[StilPhone]

Hi Sorry for the lack of information...

PRI is embedded...

Been throught the Digit Modification Assignment and there are only to entries

Digit Modification Number of Digits Digits to be
Number to Absorb Inserted
1 1
2 0
3 0
4 0
5 1 1


Yeah in Spain that seems to be the norm, 0 for an outside line..
Yes we dont want to alter the 0+number for a normal outbound call - we want to use 9+number to hide our caller ID...
We want this to be permanent - ie every time anyone press 9 for an outside line the ID is witheld.

Hope thats everything you need...

Thanks again!

Phil

 

[slapin]

It is not always possible. In most cases in Europe telco (phone company) will allow to send Caller ID information from assigned range, everything else or blank will be replaced by pilot (main) number assigned to this PRI. Besides that in most countries it would be considered as a violation of government regulations if you presenting false or misleading information in your CallerID transmitted to the network.

 

[StilPhone]

We should be ok - we have 2 sites here in Spain, one where we do and the other where we dont - I'd copy the config form one to the other but can't work out where it is...

 

[paterson]

Go to your ARS routing forms. ARS dialed digit entries will be either using an ARS list or ARS route. If it is an ARS list, then go to the ARS route list assignment and see which ARS routes are in the list. Then go to the ARS route assignment form and look up those routes. Find the ARS modified digit number for those routes. Then go to the ARS digit modification assignment form. Are you inserting {000}? or something similar? If so, then you are doing Call-by-Call set up on your PRI line, which would be a good thing. The first 0 is for speech in the Bearer Capabilities, the second 0 is for Network Specific Facilities which means default, and the last 0 is for allowing Calling line ID. If you change the last 0 to a 1, then Calling Line ID is restricted. Therefore, you can then build another set of routes that will insert {001} to restrict calling line ID, and use those routes for 9+dialing.

If you are not inserting the {000}, then you need to change the PRI to call-by-call and then do the steps above.

 

[kwbMitel]

Thanks for the additional info.

With embedded you need to check the call by call settings in the following forms.

Bearer Capabilities - Fixed or Call by Call.
I assume Fixed (this does not need to change)

Network Specific Facilities - Fixed or Call by Call.
I assume Fixed (this does not need to change)

Calling Line ID restriction - Fixed or Call by Call.
I Assume Fixed (This needs to change)

Once Calling Line ID restriction is changed you need to add a digit to all outgoing calls using PRI to select the CLID.
0 sends CLID and 1 Blocks.

Assuming the 5 DigMod above are all used for PRI calls you would modify as follows:

Digit Modification Number of Digits Digits to be
Number to Absorb Inserted
1 1 {0}
2 0 {0}
3 0 {0}
4 0 {0}
5 1 {0}1

DigMod 5 looks suspiciously like one someone was trying to setup for this with leading 9 so it might look like below

5 1 {1}

The {} brackets prevent the digits inside from showing up on SMDR reports.

If ModDig 5 is what I think it is, dial 9 calls should use this DigMod. If not, set one up like below and assign it to dial 9 calls.

6 1 {1}

I havent been too specific in the ARS otherwise. If you need more, ask.








*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[StilPhone]

Thanks for your help...

I followed the above and its almost working, dialling 9 for an outside line now works however its not witholding the number...?

Also in Network Specific Facilities there is nothing filled in?
Have I got something wrong somewhere?

Thanks again for your help and patience!

 

[kwbMitel]

As Slapin mentioned earlier, the Telco might deliver the CLID regardless of the settings on the Mitel.

The Network Specific Facilities must be set to either fixed or call by call. Make sure you are in the right form.

The options will be:
Controller Module
System-generated, protected field. Identifies the module position (1-4) in the controller.

Port
System-generated, protected field. Identifies the port (1 or 2) in the module.

Link Number
System-generated, protected field.

Protocol
- System-generated, protected field. From the Protocol Assignment form.

Protocol Variant
- System-generated, protected field. From the Protocol Assignment form.

Type
- Fixed (default) or Call by Call.

Fixed Network Specific Facilities
- Default (default) depending on the protocol and variant. Refer to the dependencies table.

Call by Call Network Specific Facilities
- Depending on the protocol and variant. Refer to the dependencies table.

Parameter Length
- Applicable to NI-2 and some values from call by call (1-5 digits). Parameter Length is displayed for the following variant and call by call value: Bellcore - FX, Tie Trunk, Band.OW; 5ESS - FX, Tie Trunk, Band.OW, WATS Bnd; GTD5 - FX, Tie Trunk, Band.OW.

With A Maintenance command you can monitor what is being dialed.

CCS Trace Enable continuous.

Make a call and you should observe all digits being dialed including the call by call digits.

Don't forget to disable using CCS TRACE DISABLE afterwards

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[StilPhone]

HI yeah, got the correct form for the Network Sepcific Facilities, however it is completetly empty, none of the forms are filled in?

Thanks