Programming 2250 Console as a normal set

[maripaq]

We have our own 911 call center and recently, I have been asked to replace the 2 x M2616 they are currently using by 2 x M2250 consoles. All calls made to 911 or 7911 must end up on these two consoles. The problems is that I also have two receptionists also using M2250. All calls made to 0 not only end up on these two consoles but also on the 2 x M2250 I just installed in our 911 call center and I don't want that. I only want calls made to 911 or 7911 to terminate to our 911 call center.

How do I prevent calls made to 0 to go to our 911 call center?

Thanks!

 

[PERRYPJ]

CHANGE THE DN OF 0, MAKE IT AN ACDN AND NCFW IT TO THE NUMBER YOU WANT

OLD ROLMEN WORKING ON NORTELS

 

[maripaq]

Thanks PERRYPJ, but I'm not sure I understand how this will work. I have 4 consoles all together. I want 2 of them to answer all calls made to "0" and "5011" and the other 2 to answer only the calls made to "911" or "7911". If I change the DN "0" and make it and ACDN, which number should I NCFW it to? It will apply to all 4 consoles no matter what, doesn't it?

Thanks!

 

[dlesap]

Hi
Turn XLDN prompt in LD 15 to yes.
Then you can assign LDN number to the desired 2250.
But...the 4 x 2250 will answer to 0.
To completed your configuration you may setup the multi tenant service in LD 93(package must be present).
Regards

 

[maripaq]

Thanks dlesap. I did that and it somewhat worked in the sens that when I dial a certain DN it goes to a specific console but if that console is busy, it goes to the other one anyway. I really need to separate the consoles. 2 that will answer calls made to 0 only and 2 that will answer calls made to 7911... I never setup multi tenant service, would I be able to achieve what I want to do with it? In the affirmative, can anyone give me a hint on how to set it up?

Thanks.