Programmed Speed Dial Erased On All M7310 Sets?

[swood111]

on a 0x32 w/ 5.1 software all the user entered speed dial numbers on the one touch softkeys has been erased on all m7310 sets. i checked the event log and no serious maintenance issues were recorded. what would make this happened? to say the least the client is quite upset. any help is appreciated......thanx!

 

[Deweyhumbolt]

Nothing changed on ther rest of the telephone? Did they default to Internal Autodials or do they have incorrect External #'s?

Adversity is Opportunity

 

[swood111]

there were no other changes on the set. it would appear the soft key buttons went back to a default setting with feature codes. the sets retained their original dn's and settings such as line button identifications.

very perplexed!

 

[Deweyhumbolt]

Default on keys above display is Internal Autodials. If all sets are not default, but the same, maybe somebody ran a Copy All.

Adversity is Opportunity

 

[norstarboy125]

i was just going to say what dewey said...are all the softkey buttons exactly the same on every set?

 

[dmeche]

If someone did do a copy all, and it was a user, use that as an opportunity to change the password for the system administrator.

 

[RikRodgers]

I did have one customer with a MICS 6.1, who called me right after a storm and said he'd lost most of his user programmed buttons on all sets. I assumed this meant he'd lost all programming, but I was wrong.

Apparently the hit they took was enough for the system to lose partial programming. Everything else was in order. I've never had that happen again, but now I know it could.