Programatically create/play announcements with mulitple Breakouts

[sceaton]

A real estate office wants callers to be prompted to enter a 3-digit code and hear a pre-recorded message about a particular property. Callers also need to be able to break out of the recording and be forwarded to the listing agent.

Using VMPro, can I include $key values in filenames such that agents can dial a shortcode, enter a 3-digit code and record a $key.wav greeting?

Similarly, can callers dial to a menu, enter the code and hear $key.wav? This way I won't have to to setup individual mailboxes for each announcement to be played.

I have configured this on embedded VM by using an auto attendant for each announcement. That makes the breakout easy to manage as I can add the agent's extensions as AA actions.

I'm not sure about the best way to replicate this in VMPro, though.

Thanks in Advance!

 

[derfloh]

You can use variables in WAV file names but if I remember correctly not $KEY. Instead copy $KEY into a $CPx variable and play i.e. $CP9.wav