Program of call forward to cell phone

[realfoneguy]

This place is really wearing out a welcome. I was ONLY supposed to babysit a cutover from one T1 to another. The cut went as good as it could I guess. Now, they have a Fax machine on extension 560. Somehow someone programmed a number off the T1 to go to that station. To be honest, I can't find much in programming that directs any channel off the T to that extension. So i need a hand with that.

The second thing is they want to forward extensions to their cell phones. So I looked at Remote Call forward and it's not turned on. If this is the one used for this function, I guess one turns it on with a 322# . Not sure if that's correct or not, but they seem to be dialing 33# which I am pretty sure is incorrect. So I need a hand with that programming. I do have winSPM, so if it's easier, I can go to the site and do the programming. I was reading the manual and lo0oking at different sites and it has to be programmed in two areas of programming. I will read up on both of these, but if someone knows a shortcut where I don't have to program deep inside, it would be great. Panasonic is so much easier. Thanks everyone for the help. By the way, it's a Merlin Magix I guess I have.

 

[TouchToneTommy]

For the fax extension 560. It is ringing because the phone company is sending 560 as a DNIS, or there is an entry in the PRI routing table that causes the call to end up there. Use your WinSPPM to print the PRI info. How often does it ring with a voice call? Can you substitute a single line phone, answer it when it rings, and ask the caller what they dialed to get there?

For forwarding to a cell phone - enable Trunk to Trunk Transfer and Remote Call Forwarding for each extension. To set the forwarding number, at the phone, off hook, #33-9-(telephone number)-#. To cancel it, off hook, #33-(extension number).

 

[realfoneguy]

Heh Tommy, thanks for the help. Maybe I did not explain that right. The Fax is on ext 560. The problem is for some reason we can't dial out on it. I tried dialing 9 and the number, but I get a PBX generated reorder tone, yet i hear the fax tones of this unit and the reorder tone as well. The issue is the number for the FAX comes in on channel 12 of the T1 as fdar as I know, ground start and wink wink for in/out start at the company 5ess. tHIS IS NOT A pri, ITS A REGULAR 24 CHANNEL T1. There is no problem with it ringing at all. Right now I have the phone company forwarding the FAX number to the DID/DOD number XXX-X560 sending 3 digits from the phone company. Somehow someone was able to do the FAX line XXX-3022 to the XXX-X560 in the merlin from what I can understand from the people. The thing is, I don't see this in my file. I will attach the data drop and you take a look and see if you can tell how it is programmed and how it should be delivered from the phone company. Being a 40 year employee with respected knowledge of the 5ESS really helps as I have an engineer at my disposal. Any help would be appreciated and Thankyou in advance. I will try the forwarding thing tomorrow.

 

[TouchToneTommy]

It's great that you have the Print-All from the system. Your T1 is set up a little different from what I usually see, where all trunks are just set up as 2-Way E&M TIE Toll Trunks, wink/wink, TouchTone.

Yours is split up, with 809-825 set as Ground Start FX TouchTone, acting as if they were actual lines, and 826-832 as 2-Way E&M wink/wink TouchTone which are the incoming DID's and outbound dial-9 trunks (well 826-827-828 anyway, in pool 890)

It would be helpful if you would go into Labeling, and change the labels for the lines to something more descriptive than the default "OUTSIDE", so as you place test calls, you might see something line "T1-01", or "LN. 801"


For Ext. 560, you find this:

A Button 4 Line 823 -I Status None

That's channel 15 on the T1. Channel 12 is line 820, and I don't find that assigned to anyone, so if Channel 12 is indeed where the telco is sending in the fax line when it isn't forwarded to the DID ending in X560, you need to assign line 820 to Ext. 560.

Although it's a single line extension, in programming it has all 34 "buttons" just like a multiline set. It is probably programmed to go off hook on a line without having to dial 9 and go through ARS to make outbound calls.

To program the Auto Line Select, you go to Centralized Telephone Programming, program extension, 630 > Enter, then click on ANY line button on the screen, type *14, click on the buttons for the lines in the order that you want it to pick them, then type **14.

 

[realfoneguy]

Thanks Tommy. I agree with the labeling, but this unit is just not my cup of hot chocolate. I will put the line numbers in there instead of just outgoing. That was setup by someone else.
Now back to the Fax Line, are you saying if I just send the fax line to channel 15, the original programming will work? I don't want to CHANGE anything, just provide the service the same way the other supplier did. Let me know, I am going to look at what you did and see how you came to that conclusion.

OK I see what you saw. I guess I really did not know what that was telling me because of the paperwork provided from the other company or someone who thought it should be on line 12. I just called the engineer and had her move a test line to channel 15. I will go to the site today and see what we have accomplished. Now I have that line coming in as ground start. That is the way it is setup. I take it the PBX will provide the ground to start the line upon picking up the FAX line at the Fax machine. Thanks again. You are a life saver. I believe we are on the mend here and hopefully no more surprises from this customer.

This is a common use of a T1 in our area. I have built many of these in my years at the company. My background is 40 years at the local company and about the last 25 in the CO as a 5 XBAR then a 5ESS tech. About 10 years of that was in tech support first level localally and customer service/vendor care. I dealt with many vendors of all types including IT guys that had no clue what the switch could do for them. I never dealt with the lucent product because I did not want there to be any kind of conflict with our guys who did work and install them. I installed and worked on units the company had no interest in working on like Panasonic and Mitel and inter-Tel. My number to reach me if you like is 585-216-5066.

 

[realfoneguy]

I have to thank Tommy for getting me through this system. I did so well, I am now their phone guy to do work on the site. They like my dilligence of finding an answer when I needed to and they liked the fact I just did not walk out on them like others have done. The fax machine works great now, all issues they had have been fixed with a single call to the engineer at the company.
Now I have to add Call forwarding to 2 extensions. I have to turn on the feature. I think I will do that on Monday coming up giving me the weekend to go over that procedure in SPM. It does not look all that hard, but I want to be sure I will be doing it right. Any tips or procedures to make this painless, are always appreciated. Thanks again for the help from the forum and from Tommy. Brad

 

[TouchToneTommy]

Glad you got it sorted! Assign Trunk to Trunk Transfer and Remote Call Forward to the extensions that will forward to their cell phones, put a Forward button on the phone, press it, dial 9-(the cell number)-# to enable, press it again and dial your own extension number to cancel.

 

[realfoneguy]

Thanks tommy, but I have to turn on the remote fwd feature in programming. They are using the #33 feature at the phone.

 

[TouchToneTommy]

Well, you can't turn the RCF on and off from programming, you need to do that from the phone. Or, you could assign an auth code to set it from another phone, or you could set up a DISA line so you can dial in and set it.

 

[merlinman]

Here's a trick, From SPM, you can turn off the REMOTE CALL FORWARD PERMISSION on that extension, then it just won't work. However, to make it work again, you have to "re-admin" that feature. AND - when you do, it'll come up forwarded to where it was before.

Is that what you are trying to do?

http://home.comcast.net/~merlinman

-merlinmansblog.blogspot.com

 

[realfoneguy]

Thanks guys, I think I got it. Here was the issue. The customer wanted to call forward his number after the phone rings 3 or 4 times. They were getting a fast busy when they tried to do that. So i looked up how the feature is activated and it said it had to be done in programming. Evidently, Lucent sets it up as a feature activation on a per extension. So to make the feature active, I went into SPM and turned on RCF. I also put a 4 in the Delay area. It defaults to 0.
The customer now has call forwarding active on the extension although it is doing nothing but just active waiting to be used.

Thge customer then dials #33 9xxx-xxxx and the phone is transferred to the phone number. This should allow the phone to ring 4 times then forward to the cell phone. To turn off I believe it is something like # or feature, *34 and the extension number and maybe a # again? Anyway at this point I have not heard of any issues, so I believe I did it correctly. Brad

 

[realfoneguy]

Ok here is where I stand. I copied what was in ext 525 to 523. I did this by matching the best I could. Now the only thing different is that 523 does not have a RCF call out Pool. On 525 the pool is 890 which is the DOD group. I had the SPM open and could not find anything that seemed to coorolate to this parameter. I will be digging in the programmers book today. Thanks and let me know. Compared to a panasonic 1232, this system is a bear, actually a 5ESS can be programmed easier than this thing. How archic this thing is.