Program installation problems on Win 2000

[MavrickStl]

Guys,

I am trying to install a program on Win2000 professional with SP2 on it. When I try to run ex. SETUP.EXE I am getting an error after it is 80% complete. I think some files are missing from the install set. I think there is a DOS switch I can use to determine what files are missing from the install set. I would like to run the setup.exe from the DOS prompt with the switch to find out what is missing? I would appreciate if someone can tell me what switch I can use in this situation.

Thanks,

Mav

 

[Jocsta]

If setup /? doesn't give you a list of options - you are pretty much "so out of luck". Try asking the people who wrote, or sold you this piece of software.

 

[wolluf]

Have you another machine you can try installing it on?
Is it just a setup.exe or are there a number of install files? If a number, does one of them contain a list of what files should be in package? If single, can you open it with winzip to see the files it contains?

 

[Eguy]

Mav;

You don't say what the error is that you are getting, so this is just speculation on my part. If this setup program needs to update the registry or write to the \winnt\system32\ folder you need to have admin rights or it will bomb.

Ed Please let me know if the suggestion(s) I provide are helpful to you.
Sometimes you're the windshield... Sometimes you're the bug.

 

[MavrickStl]

Wolluf, Jocsta, Eguy:

First of all thanks for your response.

80% in install I am getting the following error:

"GLBSSTUB caused a general protection error in module KRNL386.EXE at 0001:1E2E".

After doing little more research I found out that the install set for the application (16 bit VB application) was prepared using Windows Installer software designed by Great Lakes Business Solutions hence the name GLBSSTUB. This company is no longer in business ( I think it is bought by Microsoft) hence I cannot seek any help from the vendor. I think that it is trying to use the same memory address (cause error is caused in module KRNL386.EXE) already used by some other program running on NT or 2000 machine during the install. Since, I can not find, which other program is using the same memory address only think I can do at this moment is to somehow clean the memory by stopping all other programs using ctl-alt-del and end process. Delete all temp files and try to install the application again.

Let me know if you can think of something else? Another possibility is that some of the 16-bit DLL’s are not able to self-register at the end of the install ( just a guess). Also, my suspicion of install set missing any files does not hold ground cause I have used same setup.exe (only file available to install the application) to install this application on at least 70 other PC’s without any problem. It seems like there is some software on these new PC’s, which is using the same memory address used by setup.exe. Let me know if you guys have any idea to work around this problem.

Thanks,

Mav