Program AA but all calls go to Ext 11

[Autox95]

I programmed the AA to transfer a call to ext 13 via selector code when you press 1 and ext 11 when you press 2. Now when I press 1 it go's to ext 11. If I try to dial an ext it only go's to ext 11 also. This is probably because the ext's all start with 1 or 2. I'm going to change them to 3 and 4. That still doesn't explain why it transfers to 11 when it is programmed to 13. I tried direct ext transfer but it doesn't give me the option to put in what ext to transfer it to.

Michael A
Managing Officer
904 Comm Net LLC
904commnet.com

 

[TouchToneTommy]

Direct Extension Transfer means that is the 1st digit of an extension number, Selector Code Transfer means a single digit transfers to a specific extension, and asks you to specify it.

Since your extensions start with 1 and 2, start your selector code transfers with 3, set 1 and 2 to Direct Extension Transfer.

Make sure you're programming and testing the Day or Night menu, and the correct AA if your VM has multiple auto attendants.

 

[Autox95]

Yes I was going to change it to 3 and 4 and make 1 and 2 a direct. I have it set to day only and I am programming AA 1 day menu. That is the only one that has any programming on it.

Michael A
Managing Officer
904 Comm Net LLC
904commnet.com

 

[TouchToneTommy]

Play the menu definition again, and confirm that 1 is Transfer to Ext. 13. Make sure that 13 is not forwarded to Ext. 11. Reprogram the selector codes 1 & 2 as Direct Extension Transfer, 3 as Selector Code Transfer to 13 and 4 as Selector Code Transfer to Ext. 11. Then power cycle the ACS and see if everything is working.