NewtoEverything1
Programmer
How will i be able to program a vector to collect information from the client and send it to the IVR?
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program a vector for a IVR 1
- Thread starter NewtoEverything1
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- #3
NewtoEverything1
Programmer
could you help me write the program for that vector?
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- #6
NewtoEverything1
Programmer
Im trying to program a vector in the PBX avaya switch that will send information to the voice portal and feed out info. the agents. im in the usa.
what will happen is the customer will enter their info which will be sent to the voice portal and will be sent out to the agents.
what will happen is the customer will enter their info which will be sent to the voice portal and will be sent out to the agents.
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- #8
NewtoEverything1
Programmer
no i do not have it program as of yet....but i need to pass the information for the customer which will be there account number to pass to the voice portal.
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- #10
NewtoEverything1
Programmer
the system will be asking for the account number
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- #11
The way we do it is:
1) Create a vector that basically does:
wait x seconds with silence OR ringing
collect X digits with annc 1234 Where 1234 is a recording that says "Please enter your account number"
2) Adjunct link to link X where X is the link number that the IVR application resides.
3) Wait X seconds for the IVR to respond with a route response.
4) route-to [default route] in case the IVR fails to respond.
Once the above is completed... Your IVR application (if TSAPI) must utilize cstaRouteRegister or something similar to register on the VDN just above your vector. In other words... They have to register to listen for the adjunct route request that your vector will send.
For a better understanding.... You may wish to review the avaya docs associated with defprog.pdf and other docs that come with it.
I hope that helps!
--Zowwie
1) Create a vector that basically does:
wait x seconds with silence OR ringing
collect X digits with annc 1234 Where 1234 is a recording that says "Please enter your account number"
2) Adjunct link to link X where X is the link number that the IVR application resides.
3) Wait X seconds for the IVR to respond with a route response.
4) route-to [default route] in case the IVR fails to respond.
Once the above is completed... Your IVR application (if TSAPI) must utilize cstaRouteRegister or something similar to register on the VDN just above your vector. In other words... They have to register to listen for the adjunct route request that your vector will send.
For a better understanding.... You may wish to review the avaya docs associated with defprog.pdf and other docs that come with it.
I hope that helps!
--Zowwie
- Thread starter
- #12
NewtoEverything1
Programmer
Thank you very much Zowwie! That's exactly what i needed!
Hi Zowwie, how about if I wanted to route calls to 2 adjuncts in one vector? Should I be putting wait times in between them or just put them next to each other and put a single wait time after those two? How long should the wait time normally be?
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