profile corruption .... word/excel crashes saving files

[nels]

Current environment, native 2003, MPS4.0 Office 2003sr2.

Experiencing word/excel crashing when saving files, error reports identify mso.dll crashing. Can clear issue by recreating profile.. but error re-appears.

also use Vistorm Profile manager

any suggestions gratefully received.

regards
nels

 

[McLannahan]

Nels - Just had this error this morning!

Searched for MSO.dll (found in \Program Files\Common Files\Microsoft Shared\OFFICE11 )

Deleted file (well moved until I knew it was safe)

Re-Run Word or Excel and Office re-creates the file automatically.

Safe mode warning may come up but click ignore and Office will be back to its former self!

Have a good XMas!

Michael