Professional Call Center Activity Code Prompt

[MRBRENT]

I have Prof call center and I originally had set it up to prompt for an activity code. We have new software that we track that information with so I don't want it to prompt anymore. I had changed all the agents to "optional" but it still prompts but it just isn't required. Is there a toggle somewhere that I can eliminate the prompt all together?
Greg

 

[SupportDude]

MRBRENT,
There are two places you configure this.
1) Agents
2) Skillset

Check the skillset properties and make sure it is set to optional there as well.

HTH!

SD