Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

production support

Status
Not open for further replies.

vgotti

Programmer
Jun 26, 2003
2
US
Could anyone help me by explaining exact functions of 1st level, 2nd level and 3rd level support for SAP means ?
Thanks a lot in advance..
 
- 1st level: installation of the base system (to be able to do anything
at all).
- 2nd level: setup questions, from network over sendmail to installation.
- 3rd level: what you want is not possible with the current code base,
OR there's a bug in the current codebase (e.g. kernel memory management)
which prevents the system from being used as advertised/reasonably
expected. Requires coding effort.


____________________________________________________
[sub]The most important part of your thread is the subject line.
Make it clear and about the topic so we can find it later for reference. Please!! faq333-3811[/sub]
onpnt2.gif
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top