I have a Magix with 3rd party voice mail that needs to see mode codes to move from day to night mode. This worked fine for a number of years and stopped one day after the voice mail failed.
There are two operator positions and they use night service with restrictions. They are also both members of a calling group.
At the end of the day, the last person in the office makes sure everyone is logged out of the calling group, and then presses the night service button, which flashes; she enters the password and the button goes steady.
If I call before she does this, I get visual indication that the calls are being transferred to the calling group (771) on the voice mail screen, which is correct, and she answers the phone. If I call after she does this, I get visual indication that the voice mail transfers the call to the calling group, 771, and I hear on-hold music forever; never return to voice mail or follow the night action prompts of the voice mail.
If I dial into the voice mail and change the selector code 2 prompt (which changes at night) manually, and dial in, I get transferred to the night mailbox. This tells me that the voice mail is acting properly and reading the codes if it sees tham.
What generally happens with cover control on a Magix and a DuVoice voice mail, is that activating the night service button sends a mode code to the DuVoice, which activates a toggle switch to disable day mode and go into the fallback mode which is night. You can actually see this happen on a working system; a checkmark will appear in a "template disabled" box, and the system goes into night mode. If, in fact, I check the box from my computer screen it will work properly.
So from everything I am seeing, and people on this forum who are way smarter than I are seeing, the Legend is not sending mode codes when night service is implemented. My problem is no one can tell me why. I am looking for assistance either with a) another direction to look in or b) is it possible to watch mode codes via monitor? Not how to, but is it possible?
The only other thing I can think of is something in the calling group is still acting "logged in", therefore the system is trying to transfer to something. Would night service override calling group instructions?
Right now I am physically logging into the voice mail every morning and evening to change a screen in the Duvoice to get the calls to route properly...its getting old. Any suggestions appreciated. Thanks as always - this forum is the best.
There are two operator positions and they use night service with restrictions. They are also both members of a calling group.
At the end of the day, the last person in the office makes sure everyone is logged out of the calling group, and then presses the night service button, which flashes; she enters the password and the button goes steady.
If I call before she does this, I get visual indication that the calls are being transferred to the calling group (771) on the voice mail screen, which is correct, and she answers the phone. If I call after she does this, I get visual indication that the voice mail transfers the call to the calling group, 771, and I hear on-hold music forever; never return to voice mail or follow the night action prompts of the voice mail.
If I dial into the voice mail and change the selector code 2 prompt (which changes at night) manually, and dial in, I get transferred to the night mailbox. This tells me that the voice mail is acting properly and reading the codes if it sees tham.
What generally happens with cover control on a Magix and a DuVoice voice mail, is that activating the night service button sends a mode code to the DuVoice, which activates a toggle switch to disable day mode and go into the fallback mode which is night. You can actually see this happen on a working system; a checkmark will appear in a "template disabled" box, and the system goes into night mode. If, in fact, I check the box from my computer screen it will work properly.
So from everything I am seeing, and people on this forum who are way smarter than I are seeing, the Legend is not sending mode codes when night service is implemented. My problem is no one can tell me why. I am looking for assistance either with a) another direction to look in or b) is it possible to watch mode codes via monitor? Not how to, but is it possible?
The only other thing I can think of is something in the calling group is still acting "logged in", therefore the system is trying to transfer to something. Would night service override calling group instructions?
Right now I am physically logging into the voice mail every morning and evening to change a screen in the Duvoice to get the calls to route properly...its getting old. Any suggestions appreciated. Thanks as always - this forum is the best.