Problems with LPK on a 2616

[ehare]

I have a 2616 that will not let my user answer a line without pressing the line key. The lpk is set at 14. I have replaced the phone twice (with New out of the box), moved phone to a new TN, Outed and reprogrammed the phone. I've printed the programming on a working phone and compared the two, nothing different... Any ideas, I'm at a loss.

Thanks
Eleanor

 

[allenmac]

Unfortunately, there is no such thing as "New" for 2616's anymore unless you have been hoarding truly new sets since before they were discontinued.

If you swap a phone that works with one that is not working correctly, does the problem follow the phone, or stay with the location?

 

[bigindian65]

did you set ola or ira in CLS, not in effect w/o it.

Mato' Was'aka

 

[ehare]

No I'm not hoarding, just wishful thinking... I placed a 2008 at the 2616 desk to see what would happen and the 08 line keys worked. Although I didn't leave it there to see if it would flake out on me. I didn't place the 16 at the 08 desk. Will try to swap a couple of others out today to see the results...

 

[ehare]

yes, OLA and IRA are set in the class of service...

 

[GHTROUT]

Set CLS OLD IRA.

With both OLA + IRA, you lift the handset of a ringing phone and it will give you the first open non-ringing line. You never use OLA and IRA at the same time or the phone acts dumb.




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