Problems with Avaya IP Office Contact Center

[carloscisneros]

Hi guys, i have some issues when i try to log any agent on. I got this error message.

TSRequestJobnFailure()got error:OutOfService

 

[odur]

Hi there!

Review the licenses CTI Link Pro, Avaya IP Endpoints (because the IPOCC uses 1 licenses Endpoint) y check the password of system on security IP Office.

 

[Purushwfo]

Hi Odur,

I have this same error: TSRequestjobnFailure() got error: OutOfService. But I have checked the CTI Link Pro license is valid and also confirmed system password matching with IPOCC PBX password. still the error occurring. please help

 

[janni78]

Du you have a phone logged in with that extension?

"Trying is the first step to failure..." - Homer

 

[Purushwfo]

Here I dont have any physical phone, need to configure only the soft phone for 15 users. so I am trying to launch the Avaya user interface for IPOCC also in IPOCC i got error as : "there is no local telephony configured in workplace". Kindly advise. Thanks in advance

 

[janni78]

You need to have a softphone logged in on the extension you're trying to use, IPOCC requires an extension to control.

"Trying is the first step to failure..." - Homer

 

[carloscisneros]

Thanks guys. I had an station logged on. The issue was solve with installing Critical Patch.