PROBLEMS WITH AA PICKING UP

[jr6674]

I AM HAVING PROBLEMS WITH MY AA NOT PICKING UP INCOMING CALLS SOMETIMES, I HAVE 24 ANALOG LINES THAT HAVE A TOLL FREE NUMBER ASSIGNED TO THEM IN ROLLOVER,AND A PRI, I'VE EXPERIENCED THIS PROBLEM ABOUT SIX MONTHS AGO WHEN WE UPGRADED OUR MICS XC 5.0 TO MICS XC 6.1, VOICEMAIL NAM TO 4.1.05 AND ACD CINPHONY I TO ACD CINPHONY II. IT DOES THIS ONLY SOMETIMES FOR PERIODS OF 5 TO 10 MINUTES, AND NO MATTER WHAT LINE YOU CALLED IT WONT PICK UP IT WILL JUST KEEP RINGING AND RINGING , EVEN DURING TIMES WHEN THERE ARE NO INCOMING CALLS. SO I WAS WONDERING IF ANY BODY OUT THERE EXPERIENCED THIS BEFORE, OR IF THERE IS MAINTANCE RELEASE FOR THIS, OR IF MY NAM VOICEMAIL IS ACTUALLY HAVING SOME HARDWARE PROBLEMS.


NOTE: I HAVE ALSO EXPERIENCED TIMES IN WHICH THE VOICEMAIL WILL STOP FUNCTIONING, MEANING YOU CANT ACCESS FEATURE 981, 980, 983 FOR PERIODS OF ALSO 5 TO 10 MINUTES.

 

[hawks]

Do you know if the calls are comming in om the PRI or copper? Because there were T1/PRI issues with the first 6.1. There is an MR RLS since then someone said 6.10 or something.

 

[jr6674]

most calls are coming in through copper lines, we 24 analog lines that have a toll free number assigned to them
in a rollover sequence.So this is were most calls are coming in.

 

[telemarv]

Is it possible the voice mail is busy with people listening to messages. How many ports are enabled on the NAM?

 

[FletcherP]

Did you do a NAM 4.1 upgrade and line renumber ?
Are you running Co-resident with ACD/VM on the NAM ?
Special handeling is required for PRI with Cinphony ACD.
What about your voice channel allocation for ACD / VM.

 

[jr6674]

Telemarv,
on the NAM there are 10 channels available. I am not sure if all the channesl are busy with people listening to there messages, the problem is that when i would do a feature 981,980,983 sometimes it would say i believe feature unavailable, and i would never get a norstar busy signal when all channels are busy.



fletcherP,

Did you do a NAM 4.1 upgrade and line renumber ? NO ONLY UPGRADE


Are you running Co-resident with ACD/VM on the NAM ? YES


What about your voice channel allocation for ACD / VM.? THERE ARE 10 CHANNELS, AS FAR AS ALLOCATION, ALL I KNOW IS THERE ARE ONLY FOR THE VOICEMAIL


QUESTION: ARE THE CHANNELS USED FOR ALL ACD,VOICEMAIL, AA
BECAUSE I TAUGHT THAT THE CHANNELS WERE ONLY FOR ACCESSING THE VOICEMAIL.

 

[luv2ski]

you wont get a busy signal it will say busy.and if you are ffront ending the nam with aa for 24 copper lines plus 23 channels o pri that could go to a users mbox plus users accessing there vm you are prob maxed out on ports remember only 10 paths in at 1 time


ONLY 7 WEEKS TILL SKI SEASON STARTS

 

[FletcherP]

Do you have your backup phone plugged in and do you have at least 8 itcms programmed on the set, if you don't have enough programmed then you will get busy on T1 and PRI.

 

[telemarv]

Sounds like your NAM is overloaded

 

[FletcherP]

The feature unavailable is a sign that you may have a cross link file problem on the ACD/NAM coresident system. Nortel no longer sells or supports the combining of ACD/VM. The system will, if this is the problem, get to a point that you will no longer be able to log in to the VM part of the NAM. The ACD portion will continue to work most of the time.
I hope that you have a good backup of both systems(ACD/VM).

 

[FletcherP]

P.S.: Rebooting the system only makes the cross link problems worse.