Problems with a CallPilot 600r

[jasonmerchants]

CallPilot running version 5.0. Three nights ago the box locked up (after 10+ months with no issue). Would not reboot. I left it unplugged for about 20 minutes (after trying to pull memory/usb/ports/etc), and it finally rebooted. Since that time, we've continued to have problems. Our vendor claims it is LDAP related?! Not sure how an LDAP failure would cause what was clearly a hardware issue. I'm seeing the following values in the alarm monitor (extension 3267 is me, as a reference):

1 Wednesday, November 14, 2012 1:05:54 PM 55209 Minor IVF-SR Messaging [8,] File Open failure in mailbox: 3267; error: 0; file: _F103.89750.461\_T253_R3; type: 2.
2 Wednesday, November 14, 2012 12:13:44 PM 55209 Minor IVF-SR Messaging [4,] File Open failure in mailbox: 3267; error: 0; file: _F103.89750.461\_T253_R3; type: 2.
3 Wednesday, November 14, 2012 11:46:35 AM 55209 Minor IVF-SR Messaging [15,] File Open failure in mailbox: 3267; error: 0; file: _F103.89750.461\_T253_R3; type: 2.
4 Wednesday, November 14, 2012 8:51:19 AM 55209 Minor IVF-SR Messaging [19,] File Open failure in mailbox: 3267; error: 0; file: _F103.89750.461\_T253_R3; type: 2.
5 Wednesday, November 14, 2012 8:11:20 AM 56004 Minor SLEE System Integration [4] SLEE error: Unhandled user event 2001 on line 4. Currently running AppID 19, d:\nortel\mpcx\uprog\immsg.run.
6 Wednesday, November 14, 2012 7:43:37 AM 55716 Major AppBuilder BRM [21,ABInitSession] System error occurred in AppBuilder application. AppID = Claims Main Application.
7 Wednesday, November 14, 2012 7:43:37 AM 58005 Minor SLEE - Telephony Exec GAM [21,CCR0c210006;SPC08210001;AnswerCall] Failed to answer the call. rc=57205, TAPI or CTMS rc=-2147483576, # attempts=6
8 Wednesday, November 14, 2012 2:30:12 AM 54104 Minor Error from function but ignored by MTA. Additional information: NANGetServerInfo,rc=0,objLDAPClient.GetValue()


Any ideas? I'm thinking it's controller based, as there were errors earlier that stated there were time-outs. I suppose the hard drive could be suspect, as well, but with the issues powering back on and booting, I'm thinking it's more the chassis/motherboard/controller.

Thoughts welcome!

Jason
Network Engineer, Cisco & Nortel

 

[janaya]

I've only had two types of hardware issues with the 600r. Bad hard drive (You can check the Event Viewer for this. Mine showed bad sectors on the hard drive) and bad memory (although they want you to order, you can use off the shelf memory). the bad memory kept the machine from booting up. Try the memory first as this is the cheapeast.