Problems using the Voicemail transfer option

[mcrackin]

I have a customer that has a MICS hooked up to a NAM. At onepoint there was 5 companies hooked up to this thing. One company of 4 phones went away and they re-assigned the pools, groups and phone over to the other company. When you do a F9*1 it shows all of the voicemail codes.

When you access all the codes while idle it shows them as there. Even F986 while idle say "no call connected". But whenon a call on any lines when you press F986 it goes right back to the line with out attempting the xfer. This only happens on the 4 sets that were assigned to the other company before. All of the other set work on all lines. It is associated with the 4 sets only. The COS of the voicemail is the same for everyone. Any idea's

Thanks in advanced, Richard S. McCranie
CoMatrix Southeast
richm@comatrix.com

 

[jerryreeve]

Do you have either two intercom appearances on the phones or one intercom appearance plus the CO line? Feat 9 8 6 needs a second talk path for the conf/transfer. JerryReeve
Communications Systems Int'l
com-sys.com

 

[mcrackin]

I did not think about that. I will start looking there. Thanks for the heads up. Richard S. McCranie
CoMatrix Southeast
richm@comatrix.com