Problems Transferring 1

[smoknonions]

Have a customer with an IP500 running 4.1(12) software. The receptionist has a 5420 and has 6 call appearances. If she has 3 callers on hold and tries to complete an assisted transfer on the fourth call it places that caller and the called destination on hold on seperate call appearances without completing the transfer. Any Ideas

 

[Bas1234]

Strange, it more looks like she using the conference button

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[smoknonions]

I tested it myself and had the same problem

 

[l33byt1980]

Are keys assigned to her user or her user rights. I never use call appearances on the user rights as you can see some very strange symptoms.

ACA - IPOffice implement
ACA - IP Telephony
CCNA - Passed at last

 

[Bas1234]

Does she uses the transfer button

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[Bas1234]

What i meant to say is does she do it by

1) "tranfer" "extension number" "transfer"
or
2) "tranfer" "extension number" "release"

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[smoknonions]

She uses the transfer button to complete the transfer.

 

[jamie77]

Does she press transfer to put them on hold ready for transfer.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[smoknonions]

With the caller on the line, she hits transfer and dials the user answers. She announces the call then hits transfer to complete the transfer. Instead of the transfer being completed, It keeps the caller on hold and places the user she called to transfer on hold on a seperate call appearance.

Monitor Trace:

243441131mS CMTARGET: 0.21814.0 4602 Receptionist.1: Setting Hard Timer 6000
243441131mS CMTARGET: 0.21814.0 4602 Receptionist.1: LOOKUP CALL ROUTE: type=100 called_party=9 sub= calling=100 in=0 complete=0 ses=0
243441131mS CMTARGET: OUTGOING CALL ROUTE
243441131mS CMTARGET: 0.21814.0 4602 Receptionist.1: ADD TARGET (N): number=9 type=100 depth=1 nobar=1 setorig=1 ses=0
243441131mS CMTARGET: 0.21814.0 4602 Receptionist.1: FoundKnownSystemTargets 9 (ses: 0)
243441132mS CMTARGET: 0.21814.0 4602 Receptionist.1: SYS SC: 9 2 sc=type=Dial code=9N, num=N callinfop->sending_complete=0 secondary_dialtone=
243441132mS CMARS: CMARSHandler::FindActiveARSByGroupID GroupID=53
243441133mS CMARS: CMARSHandler::MakeCallTarget - Called Number:
243441133mS CMTARGET: 0.21814.0 4602 Receptionist.1: CancelTimer CMTCDelayedProcessing
243441133mS CMTARGET: 0.21814.0 4602 Receptionist.1: INITIAL TARGETING SUCCEEDED
243441133mS CMTARGET: 0.21814.0 4602 Receptionist.1: GetNoAnswerTimer:45
243441135mS CMTARGET: TargetOnProgress: res: 1
243441135mS CMTARGET: 0.21814.0 4602 Receptionist.1: CancelTimer CMTCNoAnswerTimeout
243441135mS CMARS: FORM: No International - Received Number:
243441136mS CMARS: CMARSTargetingPending
243441137mS CD: CALL: 0.21814.0 BState=Idle Cut=2 Music=3.0 Aend="Receptionist(100)" (8.3) Bend="" [] (0.0) CalledNum= () CallingNum=100 (Receptionist) Internal=1 Time=1320 AState=Dialling
243441138mS CMMap: a=8.3 b=0.0 D1
243441446mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
Called[4] Type=Default (100) Reason=CMDRdirect
243441446mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
Called[4] Type=Default (100) Reason=CMDRdirect
BChan: slot=8 chan=3
243441447mS CMARS: FORM: No International - Received Number: 4
243441447mS CMARS: CMARSTargetingPending
243441448mS CMMap: a=8.3 b=0.0 D0
243441593mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
Called[1] Type=Default (100) Reason=CMDRdirect
243441594mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
Called[1] Type=Default (100) Reason=CMDRdirect
BChan: slot=8 chan=3
243441594mS CMARS: FORM: No International - Received Number: 41
243441594mS CMARS: CMARSTargetingPending
243441870mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
Called[0] Type=Default (100) Reason=CMDRdirect
243441870mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
Called[0] Type=Default (100) Reason=CMDRdirect
BChan: slot=8 chan=3
243441871mS CMARS: FORM: No International - Received Number: 410
243441871mS CMARS: CMARSTargetingPending
243442180mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
Called[8] Type=Default (100) Reason=CMDRdirect
243442180mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
Called[8] Type=Default (100) Reason=CMDRdirect
BChan: slot=8 chan=3
243442181mS CMARS: FORM: No International - Received Number: 4108
243442181mS CMARS: CMARSTargetingPending
243442459mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
Called[4] Type=Default (100) Reason=CMDRdirect
243442459mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
Called[4] Type=Default (100) Reason=CMDRdirect
BChan: slot=8 chan=3
243442460mS CMARS: FORM: No International - Received Number: 41084
243442460mS CMARS: CMARSTargetingPending
243442605mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
Called[4] Type=Default (100) Reason=CMDRdirect
243442605mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
Called[4] Type=Default (100) Reason=CMDRdirect
BChan: slot=8 chan=3
243442606mS CMARS: FORM: No International - Received Number: 410844
243442606mS CMARS: CMARSTargetingPending
243442792mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
Called[1] Type=Default (100) Reason=CMDRdirect
243442792mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
Called[1] Type=Default (100) Reason=CMDRdirect
BChan: slot=8 chan=3
243442793mS CMARS: FORM: No International - Received Number: 4108441
243442793mS CMARS: CMARSTargetingPending
243442968mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
Called[2] Type=Default (100) Reason=CMDRdirect
243442968mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
Called[2] Type=Default (100) Reason=CMDRdirect
BChan: slot=8 chan=3
243442969mS CMARS: FORM: No International - Received Number: 41084412
243442969mS CMARS: CMARSTargetingPending
243443144mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
Called[1] Type=Default (100) Reason=CMDRdirect
243443144mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
Called[1] Type=Default (100) Reason=CMDRdirect
BChan: slot=8 chan=3
243443145mS CMARS: FORM: No International - Received Number: 410844121
243443145mS CMARS: CMARSTargetingPending
243443341mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
Called[2] Type=Default (100) Reason=CMDRdirect
243443341mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
Called[2] Type=Default (100) Reason=CMDRdirect
BChan: slot=8 chan=3
243443342mS CMARS: FORM: No International - Received Number: 4108441212
243443342mS CMARS: FOUND A SHORT CODE - short_code: xxxxxxxxxx - Tel: NSi4107990010 - Called_Party: 4108441212 - Line Group Id: 1
243443342mS CMARS: CMARSHandler::FindActiveARSByGroupID GroupID=1
243443342mS CMTARGET: Group Id: 1 has NOT been found in Line: 13
243443346mS CMARS: FOUND LINE - Line Id: 14 - using line group id: 1 - Called Number: 4108441212 - Calling Number: 4107990010
243443346mS CMARS: SEND Setup TO LINE
243443347mS PRN: Setting configured voice gain for ch 22.
243443347mS CMLineTx: v=14
CMSetup
Line: type=Q931Line 14 Call: lid=0 id=21817 in=0
Called[4108441212] Type=Unknown (0) Reason=CMDRdirect Calling[4107990010] Type=National Plan=ISDN Pres= (101)
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=0 chan=22
IE CMIENetworkSpecificFacilities (32) unknown
Locale: enu
243443347mS CD: CALL: 0.21814.0 BState=Idle Cut=2 Music=0.0 Aend="Receptionist(100)" (8.3) Bend="" [Line 14] (0.0) CalledNum=4108441212 () CallingNum=100 (Receptionist) Internal=1 Time=3531 AState=Dialling
243443410mS CMLineRx: v=14
CMProceeding
Line: type=Q931Line 14 Call: lid=0 id=21817 in=0
BChan: slot=0 chan=22
243443410mS CMARS: LINE ep Received: CMProceeding - child->state = CMCSOffering - ARS Call State = CMCSOverlapRecv
243443411mS CMTARGET: TargetOnProgress: res: 1
243443411mS CMARS: LINE IS NOW THE B END OF THE CALL - CMARSEndpoint::RequestEnd()
243443411mS CMARS: CMARSEndpoint::CallLost(cause=124) - Address: 0.21816.0 4602 ARS for No International - Call State: CMCSOverlapRecv
243443412mS CMExtnCopyProcessCallMsg: v=1
CMProceeding
Line: type=NoLine 0 Call: lid=0 id=21814 in=0
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceISDNTrunk type=2 number=14 channel=22 rx_gain=32 tx_gain=32
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=94108441212
243443413mS CMExtnTxP: v=1
CMProceeding
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceISDNTrunk type=2 number=14 channel=22 rx_gain=32 tx_gain=32
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=94108441212
Timed: 14/07/08 11:55
243443413mS CMExtnTx: v=100, p1=0
CMProceeding
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceISDNTrunk type=2 number=14 channel=22 rx_gain=32 tx_gain=32
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=94108441212
Timed: 14/07/08 11:55
243443413mS CMARS: ~CMARSEndpoint() - Address: f55eb718
243443414mS CD: CALL: 0.21814.0 BState=Ringing Cut=3 Music=0.0 Aend="Receptionist(100)" (8.3) Bend="Line 14" [Line 14] (7.55) CalledNum=4108441212 () CallingNum=100 (Receptionist) Internal=0 Time=3598 AState=Dialled
243443415mS CMMap: PCG::MapBChan pcp[464]b1r0 cp_b f56fe7f8 other_cp_b 0 type CGTypeSimple
243443416mS CMMap: PCG::MapBChan pcp[146]b1r0 cp_b f5984208 other_cp_b f56fe7f8 type CGTypeSimple
243443416mS CMMap: a=8.3 b=7.55 M1
243444381mS H323Evt: Recv: RegistrationRequest 0a0102f3; Endpoints registered: 3; Endpoints in registration: 0
243444898mS CMLineRx: v=14
CMProgress
Line: type=Q931Line 14 Call: lid=0 id=21817 in=0
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLTransitNet (3), pd=CMPDNotISDN (1)
243444900mS CMExtnCopyProcessCallMsg: v=1
CMProgress
Line: type=NoLine 0 Call: lid=0 id=21814 in=0
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLTransitNet (3), pd=CMPDNotISDN (1)
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=94108441212
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceISDNTrunk type=2 number=14 channel=22 rx_gain=32 tx_gain=32
243444900mS CMExtnTxP: v=1
CMProgress
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLTransitNet (3), pd=CMPDNotISDN (1)
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=94108441212
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceISDNTrunk type=2 number=14 channel=22 rx_gain=32 tx_gain=32
Timed: 14/07/08 11:56
243444900mS CMExtnTx: v=100, p1=0
CMProgress
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLTransitNet (3), pd=CMPDNotISDN (1)
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=94108441212
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceISDNTrunk type=2 number=14 channel=22 rx_gain=32 tx_gain=32
Timed: 14/07/08 11:56
243444901mS CD: CALL: 0.21814.0 BState=Ringing Cut=3 Music=0.0 Aend="Receptionist(100)" (8.3) Bend="Line 14" [Line 14] (7.55) CalledNum=4108441212 () CallingNum=100 (Receptionist) Internal=0 Time=5085 AState=Ringing
243448107mS RES: Mon 14/7/2008 11:56:04 FreeMem=75561328(128) CMMsg=6 (9) Buff=200 976 1000 7111 4 Links=5039
243453333mS CMLineRx: v=14
CMConnect
Line: type=Q931Line 14 Call: lid=0 id=21817 in=0
BChan: slot=0 chan=22
243453334mS CMExtnCopyProcessCallMsg: v=1
CMConnect
Line: type=NoLine 0 Call: lid=0 id=21814 in=0
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=94108441212
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceISDNTrunk type=2 number=14 channel=22 rx_gain=32 tx_gain=32
243453334mS CMExtnTxP: v=1
CMConnect
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=94108441212
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceISDNTrunk type=2 number=14 channel=22 rx_gain=32 tx_gain=32
Timed: 14/07/08 11:56
243453334mS CMExtnTx: v=100, p1=0
CMConnect
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=94108441212
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceISDNTrunk type=2 number=14 channel=22 rx_gain=32 tx_gain=32
Timed: 14/07/08 11:56
243453335mS CMExtnRx: v=100, p1=0
CMConnectAck
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
243453335mS CMExtnCopyProcessMsg: v=1
CMConnectAck
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
BChan: slot=8 chan=3
243453335mS CMTARGET: 0.21814.0 4602 Receptionist.1: ~CMTargetHandler
243453337mS CMLineTx: v=14
CMConnectAck
Line: type=Q931Line 14 Call: lid=0 id=21817 in=0
BChan: slot=0 chan=22
243453337mS CMExtnTxP: v=1
CMCallStatus
Line: type=NoLine 0 Call: lid=0 id=21814 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[100] Type=Internal Plan=Default
IE CMIECallingPartyName (110) Receptionist
IE CMIECallingPartyKName (226) Receptionist
State=9, Connected
243453338mS CD: CALL: 0.21814.0 BState=Connected Cut=3 Music=0.0 Aend="Receptionist(100)" (8.3) Bend="Line 14" [Line 14] (7.55) CalledNum=4108441212 () CallingNum=100 (Receptionist) Internal=0 Time=13521 AState=Connected
243453607mS RES: Mon 14/7/2008 11:56:09 FreeMem=75565636(128) CMMsg=6 (9) Buff=200 976 999 7111 4 Links=5038
243454181mS CMExtnRx: v=100, p1=0
CMFacility
Line: type=DigitalExtn 6 Call: lid=0 id=21814 in=0
IE CMIESupplementaryService (3)
Network Facility Extension
sourceEntity: 0
destinationEntity: 0
Interpretation APDU
discardAnyUnrecognisedInvokePdu
RemoteHold.Invoke.CodePageUnknown
invokeId 16791
243454182mS CMExtnTxP: v=1
CMCallStatus
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[100] Type=Internal Plan=Default
IE CMIECallingPartyName (110) Receptionist
IE CMIECallingPartyKName (226) Receptionist
State=90, HeldCall
243454184mS CD: CALL: 0.21814.0 BState=Connected Cut=2 Music=0.1 Aend="Receptionist(100)" (8.3) Bend="Line 14" [Line 14] (7.55) CalledNum=4108441212 () CallingNum=100 (Receptionist) Internal=0 Time=14368 AState=Connected
243454185mS CMMap: PCG::UnmapBChan pcp[146]b1r0 cp_b f5984208 other_cp_b f56fe7f8
243454185mS CMMap: a=8.3 b=7.55 M0
243454186mS CMMap: PCG::UnmapBChan pcp[464]b1r0 cp_b f56fe7f8 other_cp_b 0
243454186mS CMMap: a=7.55 b=0.0 H1
243455198mS CMExtnRx: v=100, p1=0
CMSetup
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[100] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIECallingPartyName (110) Receptionist
IE CMIECallingPartyKName (226) Receptionist
243455199mS CMExtnCopyProcessMsg: v=1
CMSetup
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[100] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=8 chan=3
IE CMIECallingPartyName (110) Receptionist
IE CMIECallingPartyKName (226) Receptionist
243455200mS CMTARGET: 0.21818.0 4603 Receptionist.2: LOOKUP CALL ROUTE: type=100 called_party= sub= calling=100 in=0 complete=0 ses=0
243455200mS CMTARGET: OUTGOING CALL ROUTE
243455200mS CMTARGET: 0.21818.0 4603 Receptionist.2: ADD TARGET (N): number= type=100 depth=1 nobar=1 setorig=1 ses=0
243455201mS CMExtnCopyProcessCallMsg: v=1
CMSetupAck
Line: type=NoLine 0 Call: lid=0 id=21818 in=0
243455201mS CMExtnTxP: v=1
CMSetupAck
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
BChan: slot=8 chan=3
Timed: 14/07/08 11:56
243455201mS CMExtnTx: v=100, p1=0
CMSetupAck
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
BChan: slot=8 chan=3
Timed: 14/07/08 11:56
243455202mS CD: CALL: 0.21818.0 BState=Idle Cut=1 Music=3.0 Aend="Receptionist(100)" (8.3) Bend="" [] (0.0) CalledNum= () CallingNum=100 (Receptionist) Internal=1 Time=6 AState=DialInitiated
243455203mS CMMap: a=8.3 b=0.0 D1
243456056mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
Called[9] Type=Default (100) Reason=CMDRdirect
243456056mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
Called[9] Type=Default (100) Reason=CMDRdirect
BChan: slot=8 chan=3
243456057mS CMTARGET: 0.21818.0 4603 Receptionist.2: Setting Hard Timer 6000
243456057mS CMTARGET: 0.21818.0 4603 Receptionist.2: LOOKUP CALL ROUTE: type=100 called_party=9 sub= calling=100 in=0 complete=0 ses=0
243456057mS CMTARGET: OUTGOING CALL ROUTE
243456057mS CMTARGET: 0.21818.0 4603 Receptionist.2: ADD TARGET (N): number=9 type=100 depth=1 nobar=1 setorig=1 ses=0
243456058mS CMTARGET: 0.21818.0 4603 Receptionist.2: FoundKnownSystemTargets 9 (ses: 0)
243456058mS CMTARGET: 0.21818.0 4603 Receptionist.2: SYS SC: 9 2 sc=type=Dial code=9N, num=N callinfop->sending_complete=0 secondary_dialtone=
243456058mS CMARS: CMARSHandler::FindActiveARSByGroupID GroupID=53
243456059mS CMARS: CMARSHandler::MakeCallTarget - Called Number:
243456059mS CMTARGET: 0.21818.0 4603 Receptionist.2: CancelTimer CMTCDelayedProcessing
243456059mS CMTARGET: 0.21818.0 4603 Receptionist.2: INITIAL TARGETING SUCCEEDED
243456059mS CMTARGET: 0.21818.0 4603 Receptionist.2: GetNoAnswerTimer:45
243456061mS CMTARGET: TargetOnProgress: res: 1
243456061mS CMTARGET: 0.21818.0 4603 Receptionist.2: CancelTimer CMTCNoAnswerTimeout
243456061mS CMARS: FORM: No International - Received Number:
243456062mS CMARS: CMARSTargetingPending
243456063mS CD: CALL: 0.21818.0 BState=Idle Cut=2 Music=3.0 Aend="Receptionist(100)" (8.3) Bend="" [] (0.0) CalledNum= () CallingNum=100 (Receptionist) Internal=1 Time=866 AState=Dialling
243456064mS CMMap: a=8.3 b=0.0 D1
243457233mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
Called[4] Type=Default (100) Reason=CMDRdirect
243457234mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
Called[4] Type=Default (100) Reason=CMDRdirect
BChan: slot=8 chan=3
243457234mS CMARS: FORM: No International - Received Number: 4
243457234mS CMARS: CMARSTargetingPending
243457235mS CMMap: a=8.3 b=0.0 D0
243457433mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
Called[1] Type=Default (100) Reason=CMDRdirect
243457433mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
Called[1] Type=Default (100) Reason=CMDRdirect
BChan: slot=8 chan=3
243457434mS CMARS: FORM: No International - Received Number: 41
243457434mS CMARS: CMARSTargetingPending
243457720mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
Called[0] Type=Default (100) Reason=CMDRdirect
243457720mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
Called[0] Type=Default (100) Reason=CMDRdirect
BChan: slot=8 chan=3
243457721mS CMARS: FORM: No International - Received Number: 410
243457721mS CMARS: CMARSTargetingPending
243457948mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
Called[8] Type=Default (100) Reason=CMDRdirect
243457948mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
Called[8] Type=Default (100) Reason=CMDRdirect
BChan: slot=8 chan=3
243457949mS CMARS: FORM: No International - Received Number: 4108
243457949mS CMARS: CMARSTargetingPending
243458172mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
Called[4] Type=Default (100) Reason=CMDRdirect
243458172mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
Called[4] Type=Default (100) Reason=CMDRdirect
BChan: slot=8 chan=3
243458173mS CMARS: FORM: No International - Received Number: 41084
243458173mS CMARS: CMARSTargetingPending
243458318mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
Called[4] Type=Default (100) Reason=CMDRdirect
243458318mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
Called[4] Type=Default (100) Reason=CMDRdirect
BChan: slot=8 chan=3
243458319mS CMARS: FORM: No International - Received Number: 410844
243458319mS CMARS: CMARSTargetingPending
243458498mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
Called[1] Type=Default (100) Reason=CMDRdirect
243458498mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
Called[1] Type=Default (100) Reason=CMDRdirect
BChan: slot=8 chan=3
243458499mS CMARS: FORM: No International - Received Number: 4108441
243458499mS CMARS: CMARSTargetingPending
243458668mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
Called[2] Type=Default (100) Reason=CMDRdirect
243458668mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
Called[2] Type=Default (100) Reason=CMDRdirect
BChan: slot=8 chan=3
243458669mS CMARS: FORM: No International - Received Number: 41084412
243458669mS CMARS: CMARSTargetingPending
243458846mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
Called[1] Type=Default (100) Reason=CMDRdirect
243458846mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
Called[1] Type=Default (100) Reason=CMDRdirect
BChan: slot=8 chan=3
243458847mS CMARS: FORM: No International - Received Number: 410844121
243458847mS CMARS: CMARSTargetingPending
243459023mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
Called[2] Type=Default (100) Reason=CMDRdirect
243459023mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
Called[2] Type=Default (100) Reason=CMDRdirect
BChan: slot=8 chan=3
243459024mS CMARS: FORM: No International - Received Number: 4108441212
243459024mS CMARS: FOUND A SHORT CODE - short_code: xxxxxxxxxx - Tel: NSi4107990010 - Called_Party: 4108441212 - Line Group Id: 1
243459024mS CMARS: CMARSHandler::FindActiveARSByGroupID GroupID=1
243459025mS CMTARGET: Group Id: 1 has NOT been found in Line: 13
243459028mS CMARS: FOUND LINE - Line Id: 14 - using line group id: 1 - Called Number: 4108441212 - Calling Number: 4107990010
243459028mS CMARS: SEND Setup TO LINE
243459029mS PRN: Setting configured voice gain for ch 21.
243459029mS CMLineTx: v=14
CMSetup
Line: type=Q931Line 14 Call: lid=0 id=21821 in=0
Called[4108441212] Type=Unknown (0) Reason=CMDRdirect Calling[4107990010] Type=National Plan=ISDN Pres= (101)
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=0 chan=21
IE CMIENetworkSpecificFacilities (32) unknown
Locale: enu
243459029mS CD: CALL: 0.21818.0 BState=Idle Cut=2 Music=0.0 Aend="Receptionist(100)" (8.3) Bend="" [Line 14] (0.0) CalledNum=4108441212 () CallingNum=100 (Receptionist) Internal=1 Time=3833 AState=Dialling
243459092mS CMLineRx: v=14
CMProceeding
Line: type=Q931Line 14 Call: lid=0 id=21821 in=0
BChan: slot=0 chan=21
243459092mS CMARS: LINE ep Received: CMProceeding - child->state = CMCSOffering - ARS Call State = CMCSOverlapRecv
243459092mS CMTARGET: TargetOnProgress: res: 1
243459092mS CMARS: LINE IS NOW THE B END OF THE CALL - CMARSEndpoint::RequestEnd()
243459093mS CMARS: CMARSEndpoint::CallLost(cause=124) - Address: 0.21820.0 4603 ARS for No International - Call State: CMCSOverlapRecv
243459094mS CMExtnCopyProcessCallMsg: v=1
CMProceeding
Line: type=NoLine 0 Call: lid=0 id=21818 in=0
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceISDNTrunk type=2 number=14 channel=21 rx_gain=32 tx_gain=32
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=94108441212
243459095mS CMExtnTxP: v=1
CMProceeding
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceISDNTrunk type=2 number=14 channel=21 rx_gain=32 tx_gain=32
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=94108441212
Timed: 14/07/08 11:56
243459095mS CMExtnTx: v=100, p1=0
CMProceeding
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceISDNTrunk type=2 number=14 channel=21 rx_gain=32 tx_gain=32
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=94108441212
Timed: 14/07/08 11:56
243459095mS CMARS: ~CMARSEndpoint() - Address: f55e66dc
243459096mS CD: CALL: 0.21818.0 BState=Ringing Cut=3 Music=0.0 Aend="Receptionist(100)" (8.3) Bend="Line 14" [Line 14] (7.54) CalledNum=4108441212 () CallingNum=100 (Receptionist) Internal=0 Time=3900 AState=Dialled
243459097mS CMMap: PCG::MapBChan pcp[464]b1r0 cp_b f56fe7f8 other_cp_b 0 type CGTypeSimple
243459097mS CMMap: PCG::MapBChan pcp[145]b1r0 cp_b f5984354 other_cp_b f56fe7f8 type CGTypeSimple
243459097mS CMMap: a=8.3 b=7.54 M1
243459107mS RES: Mon 14/7/2008 11:56:15 FreeMem=75547008(107) CMMsg=6 (9) Buff=200 975 998 7111 4 Links=5031
243460786mS CMLineRx: v=14
CMProgress
Line: type=Q931Line 14 Call: lid=0 id=21821 in=0
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLTransitNet (3), pd=CMPDNotISDN (1)
243460787mS CMExtnCopyProcessCallMsg: v=1
CMProgress
Line: type=NoLine 0 Call: lid=0 id=21818 in=0
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLTransitNet (3), pd=CMPDNotISDN (1)
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=94108441212
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceISDNTrunk type=2 number=14 channel=21 rx_gain=32 tx_gain=32
243460788mS CMExtnTxP: v=1
CMProgress
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLTransitNet (3), pd=CMPDNotISDN (1)
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=94108441212
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceISDNTrunk type=2 number=14 channel=21 rx_gain=32 tx_gain=32
Timed: 14/07/08 11:56
243460788mS CMExtnTx: v=100, p1=0
CMProgress
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLTransitNet (3), pd=CMPDNotISDN (1)
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=94108441212
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceISDNTrunk type=2 number=14 channel=21 rx_gain=32 tx_gain=32
Timed: 14/07/08 11:56
243460788mS CD: CALL: 0.21818.0 BState=Ringing Cut=3 Music=0.0 Aend="Receptionist(100)" (8.3) Bend="Line 14" [Line 14] (7.54) CalledNum=4108441212 () CallingNum=100 (Receptionist) Internal=0 Time=5592 AState=Ringing
243463276mS CMLineRx: v=14
CMConnect
Line: type=Q931Line 14 Call: lid=0 id=21821 in=0
BChan: slot=0 chan=21
243463276mS CMExtnCopyProcessCallMsg: v=1
CMConnect
Line: type=NoLine 0 Call: lid=0 id=21818 in=0
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=94108441212
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceISDNTrunk type=2 number=14 channel=21 rx_gain=32 tx_gain=32
243463277mS CMExtnTxP: v=1
CMConnect
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=94108441212
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceISDNTrunk type=2 number=14 channel=21 rx_gain=32 tx_gain=32
Timed: 14/07/08 11:56
243463277mS CMExtnTx: v=100, p1=0
CMConnect
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=94108441212
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceISDNTrunk type=2 number=14 channel=21 rx_gain=32 tx_gain=32
Timed: 14/07/08 11:56
243463277mS CMExtnRx: v=100, p1=0
CMConnectAck
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
243463277mS CMExtnCopyProcessMsg: v=1
CMConnectAck
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
BChan: slot=8 chan=3
243463278mS CMTARGET: 0.21818.0 4603 Receptionist.2: ~CMTargetHandler
243463279mS CMLineTx: v=14
CMConnectAck
Line: type=Q931Line 14 Call: lid=0 id=21821 in=0
BChan: slot=0 chan=21
243463280mS CMExtnTxP: v=1
CMCallStatus
Line: type=NoLine 0 Call: lid=0 id=21818 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[100] Type=Internal Plan=Default
IE CMIECallingPartyName (110) Receptionist
IE CMIECallingPartyKName (226) Receptionist
State=9, Connected
243463280mS CD: CALL: 0.21818.0 BState=Connected Cut=3 Music=0.0 Aend="Receptionist(100)" (8.3) Bend="Line 14" [Line 14] (7.54) CalledNum=4108441212 () CallingNum=100 (Receptionist) Internal=0 Time=8084 AState=Connected
243464243mS CMLineRx: v=13
CMReleaseComp
Line: type=Q931Line 13 Call: lid=13 id=17 in=1
BChan: slot=0 chan=12
Cause=16, Normal call clearing
243464245mS CMLOGGING: CALL:2008/07/1411:53,00:02:22,000,93018082388,I,751,8125,,,,0,,""n/a,0
243464246mS CD: CALL: 0.21738.0 BState=Connected Cut=2 Music=0.0 Aend="Line 13" (7.13) Bend="" [Conf 1] (240.1) CalledNum=751 (Day Overflow) CallingNum=93018082388 () Internal=0 Time=142184 AState=Idle
243464249mS CMMap: PCG::UnmapBChan pcp[113]b1r0 cp_b f59a3df4 other_cp_b f5653f80
243464249mS CMMap: a=240.1 b=7.13 M01
243464607mS RES: Mon 14/7/2008 11:56:20 FreeMem=75565288(126) CMMsg=6 (9) Buff=200 976 999 7111 4 Links=5039
243464747mS CMMap: a=21.38 b=0.0 DTMF::AllocateRAS allocated CMRTTonegen resource busy 4, total 8
243464747mS CMMap: a=21.38 b=1.255 T
243464747mS CMMap: PCG::MapBChan g C[765] cp_b f5653f80 other_cp_b f59eab50 type CGTypeDTMF
243464748mS CMMap: a=21.38 b=240.1 M1
243464748mS CMMap: DTMF:layTones g T[779] EE
243464748mS CMMap: Started playing tones, C[765] (from g null)
243464748mS CMMap: C[765] SetOperGroup from g null to g null not executed, playing tones in progress EE
243465077mS CMMap: PCG::UnmapBChan g C[765] cp_b f5653f80 other_cp_b f59eab50
243465077mS CMMap: a=21.38 b=240.1 M0
243465077mS CMMap: a=21.38 b=0.0 T0
243465078mS CMMap: a=21.38 b=0.0 DTMF::~DTMF freed CMRTTonegen resource busy 3, total 8
243466270mS CMExtnRx: v=100, p1=0
CMTransfer
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
243466270mS CMExtnCopyProcessMsg: v=1
CMTransfer
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
BChan: slot=8 chan=3
243466271mS CMExtnTxP: v=1
CMCallStatus
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[100] Type=Internal Plan=Default
IE CMIECallingPartyName (110) Receptionist
IE CMIECallingPartyKName (226) Receptionist
State=90, HeldCall
243466276mS CMExtnRx: v=100, p1=0
CMSetup
Line: type=DigitalExtn 6 Call: lid=0 id=21822 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[94108441212] Type=Unknown Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIERespondingPartyName (228) Receptionist
IE CMIERespondingPartyKName (229) Receptionist
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=100
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceStdPhone type=27 number=101 channel=0 rx_gain=32 tx_gain=32
Locale: enu
243466276mS CMExtnCopyProcessMsg: v=1
CMSetup
Line: type=DigitalExtn 6 Call: lid=0 id=21822 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[94108441212] Type=Unknown Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=8 chan=3
IE CMIERespondingPartyName (228) Receptionist
IE CMIERespondingPartyKName (229) Receptionist
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=100
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceStdPhone type=27 number=101 channel=0 rx_gain=32 tx_gain=32
Locale: enu
243466277mS CMTARGET: 0.21822.0 4604 Receptionist.3: LOOKUP CALL ROUTE: type=100 called_party= sub= calling=94108441212 in=0 complete=0 ses=0
243466277mS CMTARGET: OUTGOING CALL ROUTE
243466277mS CMTARGET: 0.21822.0 4604 Receptionist.3: ADD TARGET (N): number= type=100 depth=1 nobar=1 setorig=1 ses=0
243466278mS CMExtnCopyProcessCallMsg: v=1
CMSetupAck
Line: type=NoLine 0 Call: lid=0 id=21822 in=0
243466279mS CMExtnTxP: v=1
CMSetupAck
Line: type=DigitalExtn 6 Call: lid=0 id=21822 in=0
BChan: slot=8 chan=3
Timed: 14/07/08 11:56
243466279mS CMExtnTx: v=100, p1=0
CMSetupAck
Line: type=DigitalExtn 6 Call: lid=0 id=21822 in=0
BChan: slot=8 chan=3
Timed: 14/07/08 11:56
243466279mS CD: CALL: 0.21818.0 BState=Connected Cut=2 Music=0.1 Aend="Receptionist(100)" (8.3) Bend="Line 14" [Line 14] (7.54) CalledNum=4108441212 () CallingNum=100 (Receptionist) Internal=0 Time=11083 AState=Connected
243466280mS CD: CALL: 0.21822.0 BState=Idle Cut=1 Music=3.0 Aend="Receptionist(100)" (8.3) Bend="" [] (0.0) CalledNum= () CallingNum=94108441212 () Internal=1 Time=6 AState=DialInitiated
243466281mS CMMap: PCG::UnmapBChan pcp[145]b1r0 cp_b f5984354 other_cp_b f56fe7f8
243466281mS CMMap: a=8.3 b=7.54 M0
243466281mS CMMap: PCG::UnmapBChan pcp[464]b1r0 cp_b f56fe7f8 other_cp_b 0
243466281mS CMMap: a=7.54 b=0.0 H1
243466281mS CMMap: a=8.3 b=0.0 D1
243467532mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21822 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
243467532mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21822 in=0
Called[7] Type=Default (100) Reason=CMDRdirect
BChan: slot=8 chan=3
243467533mS CMTARGET: 0.21822.0 4604 Receptionist.3: Setting Hard Timer 6000
243467533mS CMTARGET: 0.21822.0 4604 Receptionist.3: LOOKUP CALL ROUTE: type=100 called_party=7 sub= calling=94108441212 in=0 complete=0 ses=0
243467533mS CMTARGET: OUTGOING CALL ROUTE
243467533mS CMTARGET: 0.21822.0 4604 Receptionist.3: ADD TARGET (N): number=7 type=100 depth=1 nobar=1 setorig=1 ses=0
243467534mS CMTARGET: 0.21822.0 4604 Receptionist.3: FoundKnownSystemTargets 7 (ses: 0)
243467536mS CMMap: a=8.3 b=0.0 D0
243468235mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21822 in=0
Called[4] Type=Default (100) Reason=CMDRdirect
243468235mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21822 in=0
Called[4] Type=Default (100) Reason=CMDRdirect
BChan: slot=8 chan=3
243468236mS CMTARGET: 0.21822.0 4604 Receptionist.3: Setting Hard Timer 6000
243468236mS CMTARGET: 0.21822.0 4604 Receptionist.3: LOOKUP CALL ROUTE: type=100 called_party=74 sub= calling=94108441212 in=0 complete=0 ses=0
243468236mS CMTARGET: OUTGOING CALL ROUTE
243468236mS CMTARGET: 0.21822.0 4604 Receptionist.3: ADD TARGET (N): number=74 type=100 depth=1 nobar=1 setorig=1 ses=0
243468236mS CMTARGET: 0.21822.0 4604 Receptionist.3: FoundKnownSystemTargets 74 (ses: 0)
243468744mS CMExtnRx: v=100, p1=0
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21822 in=0
Called[0] Type=Default (100) Reason=CMDRdirect
243468744mS CMExtnCopyProcessMsg: v=1
CMInformation
Line: type=DigitalExtn 6 Call: lid=0 id=21822 in=0
Called[0] Type=Default (100) Reason=CMDRdirect
BChan: slot=8 chan=3
243468745mS CMTARGET: 0.21822.0 4604 Receptionist.3: Setting Hard Timer 6000
243468745mS CMTARGET: 0.21822.0 4604 Receptionist.3: LOOKUP CALL ROUTE: type=100 called_party=740 sub= calling=94108441212 in=0 complete=0 ses=0
243468745mS CMTARGET: OUTGOING CALL ROUTE
243468745mS CMTARGET: 0.21822.0 4604 Receptionist.3: ADD TARGET (N): number=740 type=100 depth=1 nobar=1 setorig=1 ses=0
243468746mS CMTARGET: 0.21822.0 4604 Receptionist.3: FoundKnownSystemTargets 740 (ses: 0)
243468746mS CMTARGET: 0.21822.0 4604 Receptionist.3: HG call targeting occuring here
243468746mS CMTARGET: 0.21822.0 4604 Receptionist.3: PrimeForHGTarget: Data Entry setorig=1 recall=0 resetExtnVars 1
243468746mS CMTARGET: 0.21822.0 4604 Receptionist.3: AddHGTarget Data Entry (depth=2) allowq=1 type=CMNTypeDefault
243468747mS CMTARGET: 0.21822.0 4604 Receptionist.3: AddHGTargetRingGroup Data Entry ring_attempt_count 0
243468747mS CMTARGET: 0.21822.0 4604 Receptionist.3: ADD USER: Kathy Murphy depth=3 disallow_cw=0 dnd=0 real_call=1 type(CMNTypeDefault) incl(0x0) excpt(0x3c), allow_redir(1) remote=00000000
243468749mS CMTARGET: 0.21825.0 4604 Kathy Murphy.0: ADD PRIMARY
243468749mS CMTARGET: 0.21822.0 4604 Receptionist.3: ADD USER: Monika Griffith depth=3 disallow_cw=0 dnd=0 real_call=1 type(CMNTypeDefault) incl(0x0) excpt(0x3c), allow_redir(1) remote=00000000
243468751mS CMTARGET: 0.21826.0 4604 Monika Griffith.0: ADD PRIMARY
243468751mS CMTARGET: 0.21822.0 4604 Receptionist.3: ADD USER: Data Entry 103 depth=3 disallow_cw=0 dnd=0 real_call=1 type(CMNTypeDefault) incl(0x0) excpt(0x3c), allow_redir(1) remote=00000000
243468753mS CMTARGET: 0.21827.0 4604 Data Entry 103.0: ADD PRIMARY
243468753mS CMTARGET: 0.21822.0 4604 Receptionist.3: ADD USER: Data Entry 111 depth=3 disallow_cw=0 dnd=0 real_call=1 type(CMNTypeDefault) incl(0x0) excpt(0x3c), allow_redir(1) remote=00000000
243468755mS CMTARGET: 0.21828.0 4604 Data Entry 111.0: ADD PRIMARY
243468755mS CMTARGET: 0.21822.0 4604 Receptionist.3: ADD USER: Data Entry 144 depth=3 disallow_cw=0 dnd=0 real_call=1 type(CMNTypeDefault) incl(0x0) excpt(0x3c), allow_redir(1) remote=00000000
243468757mS CMTARGET: 0.21829.0 4604 Data Entry 144.0: ADD PRIMARY
243468757mS CMTARGET: 0.21822.0 4604 Receptionist.3: ADD USER: Data Entry 214 depth=3 disallow_cw=0 dnd=0 real_call=1 type(CMNTypeDefault) incl(0x0) excpt(0x3c), allow_redir(1) remote=00000000
243468759mS CMTARGET: 0.21830.0 4604 Data Entry 214.0: ADD PRIMARY
243468759mS CMTARGET: 0.21822.0 4604 Receptionist.3: ADD USER: Data Entry 117 depth=3 disallow_cw=0 dnd=0 real_call=1 type(CMNTypeDefault) incl(0x0) excpt(0x3c), allow_redir(1) remote=00000000
243468761mS CMTARGET: 0.21831.0 4604 Data Entry 117.0: ADD PRIMARY
243468761mS CMTARGET: 0.21822.0 4604 Receptionist.3: ADD USER: Data Entry 110 depth=3 disallow_cw=0 dnd=0 real_call=1 type(CMNTypeDefault) incl(0x0) excpt(0x3c), allow_redir(1) remote=00000000
243468763mS CMTARGET: 0.21832.0 4604 Data Entry 110.0: ADD PRIMARY
243468763mS CMTARGET: 0.21822.0 4604 Receptionist.3: ADD USER: Crew Leader depth=3 disallow_cw=0 dnd=0 real_call=1 type(CMNTypeDefault) incl(0x0) excpt(0x3c), allow_redir(1) remote=00000000
243468764mS CMTARGET: 0.21822.0 4604 Receptionist.3: CancelTimer CMTCDelayedProcessing
243468764mS CMTARGET: 0.21822.0 4604 Receptionist.3: INITIAL TARGETING SUCCEEDED
243468764mS CMTARGET: 0.21822.0 4604 Receptionist.3: GetNoAnswerTimer:45
243468766mS CMExtnTx: v=175, p1=0
CMSetup
Line: type=DigitalExtn 8 Call: lid=0 id=21825 in=0
Called[175] Type=Default (100) Reason=CMDRdirect Calling[94108441212] Type=Unknown Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIERespondingPartyName (228) Receptionist
IE CMIERespondingPartyKName (229) Receptionist
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=100
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceStdPhone type=27 number=101 channel=0 rx_gain=32 tx_gain=32
IE CMIECalledPartyName (224) Data Entry
IE CMIEOriginalCalledPartyName (236) Data Entry
IE CMIEOriginalCalledPartyNumber (238)(P:100 S:100 T:101 N:100 R:4) number=740
IE CMIERedirectingPartyName (232) Data Entry
IE CMIERedirectingPartyNumber (234)(P:100 S:100 T:101 N:100 R:4) number=740
UUI type=User2User [.] [0xff ]
Display [94108441212(Receptionist)>Data En]
Timed: 14/07/08 11:56
Locale: enu
243468766mS CMExtnRx: v=175, p1=0
CMAlerting
Line: type=DigitalExtn 8 Call: lid=0 id=21825 in=0
243468768mS CMExtnCopyProcessCallMsg: v=1
CMAlerting
Line: type=NoLine 0 Call: lid=0 id=21822 in=0
IE CMIERespondingPartyName (228) Data Entry
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:100 N:100 R:4) number=740
243468768mS CMExtnTxP: v=1
CMAlerting
Line: type=DigitalExtn 6 Call: lid=0 id=21822 in=0
IE CMIERespondingPartyName (228) Data Entry
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:100 N:100 R:4) number=740
Timed: 14/07/08 11:56
243468769mS CMExtnTx: v=100, p1=0
CMAlerting
Line: type=DigitalExtn 6 Call: lid=0 id=21822 in=0
IE CMIERespondingPartyName (228) Data Entry
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:100 N:100 R:4) number=740
Timed: 14/07/08 11:56
243468769mS CMExtnTx: v=113, p1=0
CMSetup
Line: type=DigitalExtn 8 Call: lid=0 id=21826 in=0
Called[113] Type=Default (100) Reason=CMDRdirect Calling[94108441212] Type=Unknown Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIECalledPartyName (224) Data Entry
IE CMIEOriginalCalledPartyName (236) Data Entry
IE CMIEOriginalCalledPartyNumber (238)(P:100 S:100 T:101 N:100 R:4) number=740
IE CMIERedirectingPartyName (232) Data Entry
IE CMIERedirectingPartyNumber (234)(P:100 S:100 T:101 N:100 R:4) number=740
IE CMIERespondingPartyName (228) Receptionist
IE CMIERespondingPartyKName (229) Receptionist
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=100
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceStdPhone type=27 number=101 channel=0 rx_gain=32 tx_gain=32
UUI type=User2User [.] [0xff ]
Display [94108441212(Receptionist)>Data En]
Timed: 14/07/08 11:56
Locale: enu
243468770mS CMExtnRx: v=113, p1=0
CMAlerting
Line: type=DigitalExtn 8 Call: lid=0 id=21826 in=0
243468770mS PRN: @@@ 0.21826.0 4604 Monika Griffith.0 blocked message CMFacility (ProcessInboundCCMsg)
243468771mS CMExtnTx: v=103, p1=0
CMSetup
Line: type=DigitalExtn 7 Call: lid=0 id=21827 in=0
Called[103] Type=Default (100) Reason=CMDRdirect Calling[94108441212] Type=Unknown Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIECalledPartyName (224) Data Entry
IE CMIEOriginalCalledPartyName (236) Data Entry
IE CMIEOriginalCalledPartyNumber (238)(P:100 S:100 T:101 N:100 R:4) number=740
IE CMIERedirectingPartyName (232) Data Entry
IE CMIERedirectingPartyNumber (234)(P:100 S:100 T:101 N:100 R:4) number=740
IE CMIERespondingPartyName (228) Receptionist
IE CMIERespondingPartyKName (229) Receptionist
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=100
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceStdPhone type=27 number=101 channel=0 rx_gain=32 tx_gain=32
UUI type=User2User [.] [0xff ]
Display [94108441212(Receptionist)>Data En]
Timed: 14/07/08 11:56
Locale: enu
243468771mS CMExtnRx: v=103, p1=0
CMAlerting
Line: type=DigitalExtn 7 Call: lid=0 id=21827 in=0
243468772mS PRN: @@@ 0.21827.0 4604 Data Entry 103.0 blocked message CMFacility (ProcessInboundCCMsg)
243468772mS CMExtnTx: v=111, p1=0
CMSetup
Line: type=DigitalExtn 7 Call: lid=0 id=21828 in=0
Called[111] Type=Default (100) Reason=CMDRdirect Calling[94108441212] Type=Unknown Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIECalledPartyName (224) Data Entry
IE CMIEOriginalCalledPartyName (236) Data Entry
IE CMIEOriginalCalledPartyNumber (238)(P:100 S:100 T:101 N:100 R:4) number=740
IE CMIERedirectingPartyName (232) Data Entry
IE CMIERedirectingPartyNumber (234)(P:100 S:100 T:101 N:100 R:4) number=740
IE CMIERespondingPartyName (228) Receptionist
IE CMIERespondingPartyKName (229) Receptionist
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=100
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceStdPhone type=27 number=101 channel=0 rx_gain=32 tx_gain=32
UUI type=User2User [.] [0xff ]
Display [94108441212(Receptionist)>Data En]
Timed: 14/07/08 11:56
Locale: enu
243468773mS CMExtnRx: v=111, p1=0
CMAlerting
Line: type=DigitalExtn 7 Call: lid=0 id=21828 in=0
243468773mS PRN: @@@ 0.21828.0 4604 Data Entry 111.0 blocked message CMFacility (ProcessInboundCCMsg)
243468774mS CMExtnTx: v=144, p1=0
CMSetup
Line: type=DigitalExtn 8 Call: lid=0 id=21829 in=0
Called[144] Type=Default (100) Reason=CMDRdirect Calling[94108441212] Type=Unknown Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIECalledPartyName (224) Data Entry
IE CMIEOriginalCalledPartyName (236) Data Entry
IE CMIEOriginalCalledPartyNumber (238)(P:100 S:100 T:101 N:100 R:4) number=740
IE CMIERedirectingPartyName (232) Data Entry
IE CMIERedirectingPartyNumber (234)(P:100 S:100 T:101 N:100 R:4) number=740
IE CMIERespondingPartyName (228) Receptionist
IE CMIERespondingPartyKName (229) Receptionist
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=100
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceStdPhone type=27 number=101 channel=0 rx_gain=32 tx_gain=32
UUI type=User2User [.] [0xff ]
Display [94108441212(Receptionist)>Data En]
Timed: 14/07/08 11:56
Locale: enu
243468774mS CMExtnRx: v=144, p1=0
CMAlerting
Line: type=DigitalExtn 8 Call: lid=0 id=21829 in=0
243468775mS PRN: @@@ 0.21829.0 4604 Data Entry 144.0 blocked message CMFacility (ProcessInboundCCMsg)
243468776mS CMExtnTx: v=214, p1=0
CMSetup
Line: type=DigitalExtn 8 Call: lid=0 id=21830 in=0
Called[214] Type=Default (100) Reason=CMDRdirect Calling[94108441212] Type=Unknown Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIECalledPartyName (224) Data Entry
IE CMIEOriginalCalledPartyName (236) Data Entry
IE CMIEOriginalCalledPartyNumber (238)(P:100 S:100 T:101 N:100 R:4) number=740
IE CMIERedirectingPartyName (232) Data Entry
IE CMIERedirectingPartyNumber (234)(P:100 S:100 T:101 N:100 R:4) number=740
IE CMIERespondingPartyName (228) Receptionist
IE CMIERespondingPartyKName (229) Receptionist
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=100
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceStdPhone type=27 number=101 channel=0 rx_gain=32 tx_gain=32
UUI type=User2User [.] [0xff ]
Display [94108441212(Receptionist)>Data En]
Timed: 14/07/08 11:56
Locale: enu
243468776mS CMExtnRx: v=214, p1=0
CMAlerting
Line: type=DigitalExtn 8 Call: lid=0 id=21830 in=0
243468776mS PRN: @@@ 0.21830.0 4604 Data Entry 214.0 blocked message CMFacility (ProcessInboundCCMsg)
243468777mS CMExtnTx: v=117, p1=0
CMSetup
Line: type=DigitalExtn 9 Call: lid=0 id=21831 in=0
Called[117] Type=Default (100) Reason=CMDRdirect Calling[94108441212] Type=Unknown Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIECalledPartyName (224) Data Entry
IE CMIEOriginalCalledPartyName (236) Data Entry
IE CMIEOriginalCalledPartyNumber (238)(P:100 S:100 T:101 N:100 R:4) number=740
IE CMIERedirectingPartyName (232) Data Entry
IE CMIERedirectingPartyNumber (234)(P:100 S:100 T:101 N:100 R:4) number=740
IE CMIERespondingPartyName (228) Receptionist
IE CMIERespondingPartyKName (229) Receptionist
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=100
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceStdPhone type=27 number=101 channel=0 rx_gain=32 tx_gain=32
UUI type=User2User [.] [0xff ]
Display [94108441212(Receptionist)>Data En]
Timed: 14/07/08 11:56
Locale: enu
243468777mS CMExtnRx: v=117, p1=0
CMAlerting
Line: type=DigitalExtn 9 Call: lid=0 id=21831 in=0
243468778mS PRN: @@@ 0.21831.0 4604 Data Entry 117.0 blocked message CMFacility (ProcessInboundCCMsg)
243468779mS CMExtnTx: v=110, p1=0
CMSetup
Line: type=DigitalExtn 9 Call: lid=0 id=21832 in=0
Called[110] Type=Default (100) Reason=CMDRdirect Calling[94108441212] Type=Unknown Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIECalledPartyName (224) Data Entry
IE CMIEOriginalCalledPartyName (236) Data Entry
IE CMIEOriginalCalledPartyNumber (238)(P:100 S:100 T:101 N:100 R:4) number=740
IE CMIERedirectingPartyName (232) Data Entry
IE CMIERedirectingPartyNumber (234)(P:100 S:100 T:101 N:100 R:4) number=740
IE CMIERespondingPartyName (228) Receptionist
IE CMIERespondingPartyKName (229) Receptionist
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:101 N:100 R:4) number=100
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceStdPhone type=27 number=101 channel=0 rx_gain=32 tx_gain=32
UUI type=User2User [.] [0xff ]
Display [94108441212(Receptionist)>Data En]
Timed: 14/07/08 11:56
Locale: enu
243468779mS CMExtnRx: v=110, p1=0
CMAlerting
Line: type=DigitalExtn 9 Call: lid=0 id=21832 in=0
243468780mS PRN: @@@ 0.21832.0 4604 Data Entry 110.0 blocked message CMFacility (ProcessInboundCCMsg)
243468781mS CD: CALL: 0.21822.0 BState=Ringing Cut=1 Music=2.0 Aend="Receptionist(100)" (8.3) Bend="Data Entry(740)" [Kathy Murphy(175),Monika Griffith(113),Data Entry 103(103),Data Entry 111(111),...] (0.0) CalledNum=740 (Data Entry) CallingNum=941084412AState=Ringing
AState=Ringing
243468782mS CMMap: a=8.3 b=0.0 R1
243472188mS CMExtnRx: v=100, p1=0
CMTransferComplete
Line: type=DigitalExtn 6 Call: lid=0 id=21822 in=0
243472188mS CMExtnCopyProcessMsg: v=1
CMTransferComplete
Line: type=DigitalExtn 6 Call: lid=0 id=21822 in=0
BChan: slot=8 chan=3
243472189mS CMTARGET: CMTransferReturnDetails::CMTransferReturnDetails( tt = 40000, extn = 100 ) called.

243472189mS CMTARGET: TransferProposal: X_call: ID=4604 Aend=100 -> 740
243472189mS CMTARGET: TransferProposal: Y_call: ID=4603 Aend=100 -> 94108441212
243472189mS CMTARGET: Surviving Call=4604
243472189mS CMTARGET: Goodbying Call=4603
243472189mS CMTARGET: AEND 94108441212 -> 740 BEND
243472194mS CMExtnCopyCallLostMsg: v=1
CMReleaseComp
Line: type=NoLine 0 Call: lid=0 id=21822 in=0
Cause=126, Transfer(IPO)
243472195mS CMExtnTxP: v=1
CMReleaseComp
Line: type=DigitalExtn 6 Call: lid=0 id=21822 in=0
Called[740] Type=Default (100) Reason=CMDRdirect Calling[94108441212] Type=Unknown Plan=Default
Cause=126, Transfer(IPO)
Timed: 14/07/08 11:56
243472195mS CMExtnTx: v=100, p1=0
CMReleaseComp
Line: type=DigitalExtn 6 Call: lid=0 id=21822 in=0
Called[740] Type=Default (100) Reason=CMDRdirect Calling[94108441212] Type=Unknown Plan=Default
Cause=126, Transfer(IPO)
Timed: 14/07/08 11:56
243472197mS CMTARGET: 0.21822.0 -1 Receptionist.-1: ChangeOriginator: To 0.21821.0 4604 Q931 Trunk:14 CHAN=21
243472197mS CMTARGET: 0.21821.0 4604 Q931 Trunk:14 CHAN=21: SetTransferReturnTimer(t=40000ms) Return to: 100
243472198mS CMExtnTx: v=175, p1=0
CMFacility
Line: type=DigitalExtn 8 Call: lid=0 id=21825 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[94108441212] Type=Unknown Plan=Default
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=94108441212
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceISDNTrunk type=2 number=14 channel=21 rx_gain=32 tx_gain=32
Timed: 14/07/08 11:56
243472198mS CMExtnTx: v=113, p1=0
CMFacility
Line: type=DigitalExtn 8 Call: lid=0 id=21826 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[94108441212] Type=Unknown Plan=Default
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=94108441212
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceISDNTrunk type=2 number=14 channel=21 rx_gain=32 tx_gain=32
Timed: 14/07/08 11:56
243472199mS CMExtnTx: v=103, p1=0
CMFacility
Line: type=DigitalExtn 7 Call: lid=0 id=21827 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[94108441212] Type=Unknown Plan=Default
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=94108441212
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceISDNTrunk type=2 number=14 channel=21 rx_gain=32 tx_gain=32
Timed: 14/07/08 11:56
243472199mS CMExtnTx: v=111, p1=0
CMFacility
Line: type=DigitalExtn 7 Call: lid=0 id=21828 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[94108441212] Type=Unknown Plan=Default
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=94108441212
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceISDNTrunk type=2 number=14 channel=21 rx_gain=32 tx_gain=32
Timed: 14/07/08 11:56
243472200mS CMExtnTx: v=144, p1=0
CMFacility
Line: type=DigitalExtn 8 Call: lid=0 id=21829 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[94108441212] Type=Unknown Plan=Default
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=94108441212
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceISDNTrunk type=2 number=14 channel=21 rx_gain=32 tx_gain=32
Timed: 14/07/08 11:56
243472200mS CMExtnTx: v=214, p1=0
CMFacility
Line: type=DigitalExtn 8 Call: lid=0 id=21830 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[94108441212] Type=Unknown Plan=Default
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=94108441212
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceISDNTrunk type=2 number=14 channel=21 rx_gain=32 tx_gain=32
Timed: 14/07/08 11:56
243472201mS CMExtnTx: v=117, p1=0
CMFacility
Line: type=DigitalExtn 9 Call: lid=0 id=21831 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[94108441212] Type=Unknown Plan=Default
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=94108441212
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceISDNTrunk type=2 number=14 channel=21 rx_gain=32 tx_gain=32
Timed: 14/07/08 11:56
243472201mS CMExtnTx: v=110, p1=0
CMFacility
Line: type=DigitalExtn 9 Call: lid=0 id=21832 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[94108441212] Type=Unknown Plan=Default
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=94108441212
IE CMIEDeviceDetail (231) LOCALE=enu HW=8 VER=4 class=CMDeviceISDNTrunk type=2 number=14 channel=21 rx_gain=32 tx_gain=32
Timed: 14/07/08 11:56
243472202mS CD: CALL: 0.21819.0 BState=Ringing Cut=1 Music=2.0 Aend="Line 14" (7.54) Bend="Data Entry(740)" [Kathy Murphy(175),Monika Griffith(113),Data Entry 103(103),Data Entry 111(111),...] (0.0) CalledNum=94108441212 () CallingNum=740 (Data Entry) IntAState=Connected
AState=Connected
243472203mS CMLOGGING: CALL:2008/07/1411:56,00:00:11,000,100,O,94108441212,94108441212,Receptionist,,,1,,""n/a,0
243472203mS CD: CALL: 0.21822.0 BState=Idle Cut=2 Music=0.0 Aend="Receptionist(100)" (8.3) Bend="" [] (0.0) CalledNum= () CallingNum=100 (Receptionist) Internal=1 Time=17007 AState=Connected
243472203mS CD: CALL: 0.21822.0 Deleted 243472204mS CMExtnCopyCallLostMsg: v=1
CMReleaseComp
Line: type=NoLine 0 Call: lid=0 id=21818 in=0
Cause=126, Transfer(IPO)
243472204mS CMExtnTx: v=100, p1=0
CMReleaseComp
Line: type=DigitalExtn 6 Call: lid=0 id=21818 in=0
Called[94108441212] Type=Default (100) Reason=CMDRdirect Calling[100] Type=Internal Plan=Default
Cause=126, Transfer(IPO)
Timed: 14/07/08 11:56
243472209mS CMMap: a=8.3 b=0.0 R0
243472209mS CMMap: a=7.54 b=0.0 H0
243472209mS CMMap: a=7.54 b=0.0 R1
243472212mS CMExtnRx: v=397, p1=0
CMSetup
Line: type=DigitalExtn 6 Call: lid=0 id=21833 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[397] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIECallingPartyName (110) Shipping 397
IE CMIECallingPartyKName (226) Shipping Office 397
243472213mS CMTARGET: 0.21833.0 4605 Shipping 397.0: LOOKUP CALL ROUTE: type=100 called_party= sub= calling=397 in=0 complete=0 ses=0
243472213mS CMTARGET: OUTGOING CALL ROUTE
243472213mS CMTARGET: 0.21833.0 4605 Shipping 397.0: ADD TARGET (N): number= type=100 depth=1 nobar=1 setorig=1 ses=0
243472214mS CMExtnTx: v=397, p1=0
CMSetupAck
Line: type=DigitalExtn 6 Call: lid=0 id=21833 in=0
BChan: slot=8 chan=12
Timed: 14/07/08 11:56
243472214mS CD: CALL: 0.21833.0 BState=Idle Cut=1 Music=3.0 Aend="Shipping 397(397)" (8.12) Bend="" [] (0.0) CalledNum= () CallingNum=397 (Shipping 397) Internal=1 Time=4 AState=DialInitiated
243472215mS CMMap: a=8.12 b=0.0 D1
243472393mS CMExtnRx: v=110, p1=0
CMConnect
Line: type=DigitalExtn 9 Call: lid=0 id=21832 in=0
243472394mS CMTARGET: 0.21821.0 4604 Q931 Trunk:14 CHAN=21: CancelTimer CMTCNoAnswerTimeout
243472395mS CMExtnTx: v=175, p1=0
CMReleaseComp
Line: type=DigitalExtn 8 Call: lid=0 id=21825 in=0
Called[175] Type=Default (100) Reason=CMDRdirect Calling[94108441212] Type=Unknown Plan=Default
Cause=124, Answered By Other(IPO)
Timed: 14/07/08 11:56
243472396mS CMExtnTx: v=113, p1=0
CMReleaseComp
Line: type=DigitalExtn 8 Call: lid=0 id=21826 in=0
Called[113] Type=Default (100) Reason=CMDRdirect Calling[94108441212] Type=Unknown Plan=Default
Cause=124, Answered By Other(IPO)
Timed: 14/07/08 11:56
243472397mS CMExtnTx:

 

[NYSTECH]

She doesn't need to press Xfer after she announces the call.. She just needs to hang up..

ACS- IPOffice Implement

 

[smoknonions]

Have tried it using transfer, drop button as well as hanging up with the same result. Her phone was set up via user rights. I removed her from the user rights, reprogrammed the extension and rebooted the switch and still have the issue. Just a note, she also is using softconsole and you wind up with an error trying to transfer the third or fourth call.

 

[jamie77]

Take some CA's away and give her some Park keys (or use SC). It sounds like she has lots of calls on hold. They will be timing out quite quickly and could become confused.

What is the point of having and using all those CA's AND having Soft Console.

Reduce her down to 3 CA's and put things in the SC Hold Queue or Park the calls.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[timanham]

We've been having the exact same trouble doing assisted transferring (on random calls) since 4.1.12 .. and it's not resolved in 4.1.15. We thought it might be something wrong with our site, but there have been several others that have noticed this as well. If anyone finds a solution, we'd really appreciate any information.. Thanks in advance..

 

[smoknonions]

Did some testing today. Took receptionist out of the collective hunt group and had the calls ring directly to her extension. Did not have a single issue transferring calls. Set the calls back to ringing the hunt group and the problems returned.

 

[SuperJenks]

I have also confirmed this issue. He is the scenario I have found and can recreate. I confirmed this problem on 4.1.9, 4.1.12, 4.1.12pb, 4.1.15.

If a HG is set up as collective with multiple agents, and a call comes in and is answered, the agent then begins the process of either blind transfer or announced transfer and another call comes in and is answered before the first call transfer could be completed, the first call doesnt transfer and gets left on hold. The agent has to start the transfer process over again by picking the caller back up and repeat the process with the hopes that another call doesnt come in at the same time before their transfer can be completed.

4.2(011014) beta release does correct the issue. I have a case in with avaya Tier3 and they said they wont make a pb when the problem is already fixed in 4.2 Looks like we will be waiting for maybe a month or less. (I did hear it might be out in a week if no problems surface)

ACS IPO-I