Problems forwarding to an answering service

[cycochris]

I have a doctors office that insists on having a live voice answer the phones. They have VM Pro for the day auto attendant, but after 4 they forward to an answering service.

From line 1 (which we put line apperance for) she dials 72# plus the number to activate and 73# plus the number to deactivate. I put in the short codes to allow this.
However, she is having problems deactivating it, but we are working on that.

My problem is this. On the 30th they are swiching carriers and service to a PRI. The PRI doesn't allow forwarding such as 72# or 73#.

Any help with this would be greatly appreciated.

 

[JeSTeROCK]

You will have to do a transfer using voicemail or a user forwarded to the external number (2 lines get used)

 

[crumthwacket]

Try setting up a user with forward unconditional set to the answering service. At 4:00PM, or whenever the calls are to be sent to the service, forward the receptionist position to the user forwarded to service. We have a site with this scenario that has been doing this successfully for about 3 years without any interruption. Remember to check any hunt group forwarding options when appropriate.