Problems completing a unsupervised conference

[mcrackin]

I have a Partner II rel 4.1 and a third party voicemail hooked up to SLT ports in group 7. I am trying to do a unsupervised conference initiated by the voicemail with 2 outside lines and then having the voice mail drop out leaving the outside parties connected.

I can do this with a keyset with out a problem. But when I try this with a voicemail port The conference is estabolished but cant be unsupervised. every time the party is disconnected.

The string is the call is answered then HF,pause,Number,pause,HF,HF. I have tried with out the hookflash's at the end or just 1 or 3. With 1 the conference is made but then the call is disconnected as soon as the SLT port hangs up. Any ides or is this just not possible with the Partner II. What about the ACS would it be possible with that.

Thanks for the info,

Richard S. McCranie
CoMatrix Southeast
richm@comatrix.com

 

[392]

The flash length defined in the 3rd party voicemail as a transfer release is too short to allow a conference.

Chances are good the flash length the Partner is sending is ~450ms and the CO disconnect length in the vmail is set for 500ms.

Lengthen the disconnect length in the vmail to 900ms (or at least 600ms to start with).

What kind of voicemail is it?

 

[TouchToneTommy]

Are you trying to use Centrex features on the telephone line? If so, when the voice mail (which is a single line device) does a hook flash, it is flashing to the Partner, which puts the call on hold and draws intercom dial tone. To flash to the CO line, you need to add "#03" after the HF.

So I think your string should be HF-#03-pause-telephone number-HF-#03

 

[mcrackin]

I can do it with the centrex option just not the CO to CO. I do establish the conference but as soon as I try to drop out with the voicemail the conference is dropped. Whether I do a flash then hangup of a double flash then hangup or just hangup. It is all the same, the conference gets dropped.

Richard S. McCranie
CoMatrix Southeast
richm@comatrix.com

 

[TouchToneTommy]

Ah, on a Partner, you must remain as one of the three parties in a 3-way, CO to CO call (even from a keyset).

When you say you are able to do this from a keyset, are you using a flash key, or the conference key? Flash key gets you centrex features, and yes you can disconnect and leave the external parties connected. The conference key requires that you remain in the call.

 

[mcrackin]

When I do it from a keyset I press conf on the line that I am on grab the other line, make the call, press conf twice and then hangup.

Richard S. McCranie
CoMatrix Southeast
richm@comatrix.com

 

[TouchToneTommy]

Well, this is a new one on me. I'll have to try it tomorrow when I get back to the office. Perhaps this is a new feture that I'm not familiar with. Previously, you had to remain as a party to the conference. Let's see, you make a call, and press conference. This puts the call on hold, and puts you on the Intercom. You select another line, and place another call. Now you press conference twice. The first time you press conference, it puts you and your two calls together, and the second time you press conference, it _should_ be putting the two lines back on hold and taking you to intercom, expecting you to call an internal extension and adding them to the conference. Did not know if you hang up at this point that the two lines will connect together and be able to talk.

 

[itpphoneguy]

Hi TouchToneTommy,
To the best of my knowledge, you are right! If you initiate a conference call and drop, all parties are disconnected. I have installed R6's where user's have tried to do just that and they call us when the conference drops. I guess they can't read (their manual) either.
If this works it'll be a new one for me too.
-Chris

 

[jinxs]

If you press the hold key while on a confrence call, it will drop you out of the conversation and leave the lines connected. The question here is....can it be done from a single line phone? The VM I have does it some how....I will look it up for you and post it tomm.

 

[bobsou]

He may have a Partner 11 centrex , it will tell you on proc. ,you can set them as a regular partner or behind a switch, which will do centrex feature or in the one i work on follows a GTE switch feature

 

[itpphoneguy]

Hi jinxs,
Correct me if I'm wrong, but putting a conference call on hold would play the MOH source wouldn't it? If you place the call on hold, you haven't released the lines off the system, so the calls wouldn't drop. I haven't had the chance to try this myself, so I'm interested how this turns out.
-Chris