Problems - colt PRI

[averageidiot]

visited a site yesterday that has an Avaya IP Office V2 with a phone8/PRIS U and a combo6210/BRI4 VCM32 V2, dialing in and out of the ISDN2 is fine, inbound and outbound and has been supplied by BT, however when trying to Dial in or out over the PRI30 supplied by colt, you just get error tone and the call drops, when watching the call via system status it doesn't even pick up a channel, i changed the Line Sub type to ETSI CHI and it then allowed calls out over the line, however it still does not allow calls in, i know the line works as can plug it into a BCM on site and can dial in/out?? has anyone ever experienced this before or have any suggestions bit stuck where to go with it.

 

[tlpeter]

Can you make a monitor trace of the call and show it here?


BAZINGA!

I'm not insane, my mother had me tested!

 

[averageidiot]

yes i will post this here later when im on site, however its like the call doesnt even hit the avaya before cutting you off yet on the BCM it rings fine

 

[smokinjoe2938]

have you built an incoming call route with the incoming id of the pri and pointed to a station on site?

ACSS-SME,ACSS Avaya Aura Session Manager and System Manager,ACSS Avaya Scopia Solution,ACSS Avaya one-X UC Soft Clients,ACSS Avaya Session Border Controller, ACSS Avaya Aura Messaging,
ACSS Avaya Aura Call Center Elite, ACSS Avaya Aura CM and CM Messaging,ACIS Avaya Aura CM and CM Messaging, ACIS SME, ACIS Avaya CM 5.2.1

 

[amriddle01]

Break out the Trend/ISDN tester, if it works emulating a line to the system then they haven't supplied a standard ETSI PRI. Having to use ETSI CHI to dial out would also support that