Problems Accessing S8400 Through Service Port 1

[n25]

I'm having difficulties accessing an S8400 server through its service port. Here's what came up with the ping that I ran:

Request timed out.
Request timed out.
Reply from 192.11.13.6: Destination host unreachable.
Request timed out.
Request timed out.
Reply from 192.11.13.6: Destination host unreachable.
Request timed out.
Request timed out.
Reply from 192.11.13.6: Destination host unreachable.
Request timed out.
Request timed out.
Reply from 192.11.13.6: Destination host unreachable.
Request timed out.
Request timed out.
Reply from 192.11.13.6: Destination host unreachable.
Request timed out.
Request timed out.
Reply from 192.11.13.6: Destination host unreachable.

However, I never had that problem when I tried to access the included SIPI card through its own service port using the same cables, same PC and same addressing. I was able to log in normally, in fact.

Has anyone encountered this kind of issue? Could this be hardware-related? By the way, this is a new setup where the S8400 has not yet been remastered because of this. The two cards are inserted into a G600 cabinet and I followed every step from the installation guides to a T.

 

[redphone]

There's a quick fix for that if you own a screwdriver...

Look here .

PSN #1110U - Some TN8400AP circuit packs do not boot

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[n25]

Thanks a lot redphone for that great tip! The serial number of the S8400 I was working on was not on the list, however this seems to be the only thing left to do before deciding a part replacement. Again, thanks a lot!

 

[ibjammin101]

In addition, we did order a replacement, and the replacement had the same issue, so be wary of this course. We moved forward with the resolution presented in the PSN. Just FYI.

 

[n25]

That did the trick! Now the server is up and running, thanks again guys!