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Problem with Y-jacks working on Avaya IP phones 4622 series

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jffrylewis

jffrylewis

Technical User
Oct 30, 2006
13
US
Can someone tell me if you have used the Y-jacks with the Avaya 4622 series Call Center IP phones? I have a few IP phones that when we attached a Y-jack adapter for a trainee to listen to an agent call with customers. The trainee is only able to hear the customerside of the conversation and not the agent through the headset. We are using Plantronics headsets.
 
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