Problem with shared system access buttons 1

[ivtrook]

Magix 2.2 V7.2

I have a non-DID ext. in the copy room that needs 2 shared sys acc buttons and the phone is a 4406 D+. I originally had problems adding the sharsysacc button so i made them cover buttons. Customer didn't like, so i tried changing it to sysacc buttons again and it worked instead of saying "Programming Error"! Very wierd...and it turns out that the shasysacc buttons are not even working and they are set to immediate ring...Does anyone have an idea as to why these buttons aren't functioning like they should? Any help is greatly appreciated..

 

[merlinman]

I would do a print of the extensions involved and see if that gives any indication as to what the problem coould be.

http://home.comcast.net/~merlinman

 

[SYQUEST]

From my experience using SSAs when the primay is an adjunct or phantom, in order for the SSA to ring audibly, you need to Cover it somewhere. You can put the Cover on a non-existent button on a set and program the Cover not to ring.

My perception of this issue is that it is a bug that Avaya never fixed in the Legend/Magix software. But Merlinman may have more to say about it.

....JIM....

 

[merlinman]

Well, yes, if you have SSA's for a "NON-EQUIPPED" phone that can ring, then certainly you need to have a cover button somewhere.

And no, it's not a bug, that's just the way it is.

I think JIM deserves thanks for seeing the fly in this ointment.

That didn't occur to me at all.

http://home.comcast.net/~merlinman

 

[MrTelecom1]

For what it worth, I'm seeing this 6 days after it posted, but I recall that if you have shared sysAcc extensions on a phone, they wont ring if the SysAcc on the primary set are ALL set to NO Ring. The Primary set Has to have a least one SysAcc button set to ring, or ring-delayed.

MrTelecom1
Re-Living all the AT&T/Lucent/Avaya issues since 1979!

 

[SYQUEST]

What we were pointing out here using adjuncts or phantoms, there is no phone or physical set, so nothing to ring for a primary. In fact if you program a phantom with no appearance and call it, you will get a busy. Once the phantom has an SSA or Cover, you will get a ringing indication. But for an AUDIBLE ring a Cover has to be somewhere, even though the Cover doesn't need to be audible. Then, in that case the SSA would be set to immediate or delayed ring.

....JIM....