Problem with "service NBALH"

[1brc]

Our Symposium server went down and after rebooting I get event code 41550, SM could not start service NBALH. This has happened over a hundred times in the past hour. Anybody know what to do about it? I have a ticket opened for service but I want to know what causes this.
Thanks in advance for any help.

 

[sandyml]

Are you using ACCESS? That is, do you have either a serial connection to Meridian Mail or an ethernet connection to Call Pilot to provide announcements and other voice services to your callers when they are on hold?

 

[1brc]

Sandyml,
Yes we have ethernet connections to Call Pilot. The recorded announcements are working OK.

 

[ipeology]

nbalh is the Link Handler process. The Link Handler runs on serial port COM2 and is the process that manages the serial link to a Meridian Mail. If you do not have a serial link to Meridian Mail then this event is not important to you.

you can stop this service on the Control panel > Service > look for MAS Access link.

 

[1brc]

Thanks ipeology ,
After reading your post I went to make the changes and our warranty provider dialed in and was doing exactly what you mentioned. I appreciate the info. You were right about it not being a big issue, however it created a 4 gig log file that was using up too much space and was causing Symposium to shut down. Thanks again

 

[ipeology]

you mention that there is a log file that's causing the symposium to shut down? what is the name of that file? and where can i find it?

thanks.