Problem with PC Phone and TDA 100

[avayacy]

Hi.

First of all I want to make clear that my knowledge with Panasonic systems is very limited. I install often AVAYA IPOffice systems but very rarely Panasonic. OK, on with the problem. One of our dealers has installed in one of his clients (with a TDA 100) a trial version of PC Phone. The software is working perfectly except for the recording function. When they try to record a conversation via PC Phone, only the voice of the extension user is being recorded and not the other (remote) participant. I have no idea what may be the problem. Does anyone have seen this problem again? and if yes what can our dealer do to fix it?

Thanks in advance

 

[cwc3]

you must make sure all ports for voip are open at both ends
and there may be bugs in trial version thats why a call to techsupport might be a good idea....