Problem with network printer

[noblehill]

Hello!

A network printer says to client computers trying to print: "Could not get device information" and will not print. A test print from the print server itself is fine. Restarting spooler did not help. The printer is Canon IR3220. Other network printers print just fine. I checked sharing settings, all users in our domain have the right to print. Event wiever only shows the unsuccessfull print jobs as they were cancelled by the user. Any ideas?

 

[noblehill]

Hello again! Rebooting the print server after hours solved the problem, as usual, but the problem has occured several times, so I would still be happy to receive ideas from you guys.

 

[jkupski]

Instead of rebooting the server, try restarting the print spooler service.