problem with messaging

[DEIVIDOS]

hello 2 all !!
I have a problem in one customer with Mx one Messaging and analog telephones.
when an analog extension call to a voice mail group the voice mail don`t answer anything, but if we call to the digital extension all works fine.
we have change the aspap paramater 56 to a different values, but the result is the same!!
what can i do with this problem??

the tones DTMF works fine , because we call to the operator assistant from analog extension and it`s work fine to.

thanks for all

 

[whosrdaddy]

please give us more details:

interconnection between messaging and PBX
version of MX-One messaging
version of the PBX

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!

 

[DEIVIDOS]

hi whosrdaddy,

excuse me , the interconnection between messaging and PBX is a IP interconnection, the version of MX-One messaging is the latest version 4.1 and the version of the PBX is the Mx one 3.1 sp1 .
if you want more infomation ,please ask me .

thanks

 

[whosrdaddy]

please give me the printout of these commands:

GHDAP:GRP=<vmgroup>; /* number of the voicemail group

VMGEPIR=x; /* where x is one of the members in the voicemail group

SUDIPIR=x; /* same as above
SUDIPIR=y; /* number of an analog ext that has the problem

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!

 

[DEIVIDOS]

the printout of these command are:

MDSH> ghdap:grp=500;
GROUP HUNTING DATA
GRP LIM SERV TRAF SEL QUE CUST DIR
500 1 10000 15 110000 10 501
502
503
504

END

MDSH> vmgep;
GENERIC VOICE MAIL DATA
DIR IFCIND
501 1
502 1
503 1
504 1
END


MDSH> sudip:dir=501&502&503&504;
DIRECTORY INFORMATION AT 09:14 21FEB08
DIRECTORY NUMBER : 501
TYPE OF DIRECTORY NUMBER : GENERIC
NAME :
ADDITIONAL NUMBER:

EXTENSION DIRECTORY CATEGORIES
CSP LIM CUST LANG BSEC MCOST SPOPT NDNUM
0 1 - 0 0 - - -

GROUP DATA
GROUP HUNTING: 500

PARALLEL RINGING DATA

DIVERSION DATA

PAGING DATA

TYPE OF TERMINAL : IPX
EXTENSION TERMINAL DATA
LIM IP ADDRESS BACKUP POS VOICE MAIL FUNCTION DATA
1 10.1.6.3 YES

GENERIC EXTENSION FUNCTION KEY DATA
KEY FCN VALUE PHYSICAL KEY

======================================================================

DIRECTORY NUMBER : 502
TYPE OF DIRECTORY NUMBER : GENERIC
NAME :
ADDITIONAL NUMBER:

EXTENSION DIRECTORY CATEGORIES
CSP LIM CUST LANG BSEC MCOST SPOPT NDNUM
0 1 - 0 0 - - -

GROUP DATA
GROUP HUNTING: 500

PARALLEL RINGING DATA

DIVERSION DATA

PAGING DATA

TYPE OF TERMINAL : IPX
EXTENSION TERMINAL DATA
LIM IP ADDRESS BACKUP POS VOICE MAIL FUNCTION DATA
1 10.1.6.3 YES

GENERIC EXTENSION FUNCTION KEY DATA
KEY FCN VALUE PHYSICAL KEY

======================================================================

DIRECTORY NUMBER : 503
TYPE OF DIRECTORY NUMBER : GENERIC
NAME :
ADDITIONAL NUMBER:

EXTENSION DIRECTORY CATEGORIES
CSP LIM CUST LANG BSEC MCOST SPOPT NDNUM
0 1 - 0 0 - - -

GROUP DATA
GROUP HUNTING: 500

PARALLEL RINGING DATA

DIVERSION DATA

PAGING DATA

TYPE OF TERMINAL : IPX
EXTENSION TERMINAL DATA
LIM IP ADDRESS BACKUP POS VOICE MAIL FUNCTION DATA
1 10.1.6.3 YES

GENERIC EXTENSION FUNCTION KEY DATA
KEY FCN VALUE PHYSICAL KEY

======================================================================

DIRECTORY NUMBER : 504
TYPE OF DIRECTORY NUMBER : GENERIC
NAME :
ADDITIONAL NUMBER:

EXTENSION DIRECTORY CATEGORIES
CSP LIM CUST LANG BSEC MCOST SPOPT NDNUM
0 1 - 0 0 - - -

GROUP DATA
GROUP HUNTING: 500

PARALLEL RINGING DATA

DIVERSION DATA

PAGING DATA

TYPE OF TERMINAL : IPX
EXTENSION TERMINAL DATA
LIM IP ADDRESS BACKUP POS VOICE MAIL FUNCTION DATA
1 10.1.6.3 YES

GENERIC EXTENSION FUNCTION KEY DATA
KEY FCN VALUE PHYSICAL KEY

END


MDSH> gespp:csp=all;
COMMON SERVICE PROFILE
CSP TRAF SERV CDIV ROC NPRES
0 1103151515 3071500040700 10810000 000001 0211

END


MDSH> sudip:dir=134;
DIRECTORY INFORMATION AT 09:16 21FEB08
DIRECTORY NUMBER : 134
TYPE OF DIRECTORY NUMBER : ATS
NAME :
ADDITIONAL NUMBER:

EXTENSION TERMINAL DATA
EQU TERMD ADN
1-1-60-2 0000000

EXTENSION DIRECTORY CATEGORIES
CAT TRAF SERV CDIV ROC TRM ADC CUST LANG BSEC MCOST
4 03040415 0200120000 000151000 000001 0 000000000 - - 0 -

GROUP DATA

PARALLEL RINGING DATA

DIVERSION DATA
INDIVIDUAL DIVERSION NUMBER: 500

PAGING DATA

END


thanks,

 

[DEIVIDOS]

I forget say that I installed the patch 39390 and 39600 in my system.
thanks best regards

 

[DEIVIDOS]

hi ,
any ideas to this post???
thanks