Problem with login to AR System server 6

[remedyuser]

I installed:
- Oracle 9i without UNICODE support
- Action Request System server 6.0 without UNICODE support
- Remedy Administrator
- Remedy User
The above components are all on my notebook.

I enabled portmapping service during Remedy installation.
When I attempt to log in with Remedy Administrator to RSERVER server, it appears the following message:

ARERR[90]: Cannot establish a network collection to the AR System server: RSERVER: RPC: Program not registered
user: Demo
server: RSERVER

How can I solve this problem and connect me to server?



Thanks anyone for help in advance

 

[chihuachsund]

One thing to check would be to make sure your laptop knows how to resolve RSERVER via tcp/ip. Open a command prompt and type PING RSERVER. If it responds, you have some other problem. If it says it can't find host RSERVER, try using your laptop's IP address, or localhost instead of the word RSERVER.

 

[remedyuser]

My laptop has got a broken ethernet card. In Internet connection I use my PCMCIA card, it assign a IP address to my laptop: 192...

 

[chihuachsund]

In your login window, put that IP address in your Preference Server field.

 

[remedyuser]

1) I set up IP address (instead RSERVER) in my Preference Server field, but I don't connect to server!!!
2) I connect to net with PCMCIA card, my IP address is 192.168.1.26.
3) ping RSERVER (name of Windows and Remedy server) answers with my IP address.

Thanks anyone for helping,
Saverio

 

[mcdonns]

Could your local firewall (if you have one active) stop this, I've only connected to a remote server and have had issues with portmapper