problem with linksys router and our ISP?

[kskinne]

I have highspeed internet with our local ISP, it is similar to DSL but is not actually DSL, it is etherloop or ethernet loop something like that - sorry...

Anyway, we couldn't connect to the internet and were told it is because the linksys router doesn't work on their high speed network. They said that if there is more than one linksys router on the network, the routers will 'talk' to each other and congest the network connection and prevent you from getting connected. THey recommended we get a different brand router

Is this actually possible or are they just making up excuses? What are they even talking about, and is there anything I can do to avoid this so I can use the internet, but keep the router I have?

Thank you

 

[kskinne]

it is Etherloop, not Ethernet loop

 

[kskinne]

please does anyone know anything about this?

thank you

 

[jshurst]

If you disconnect the router and just plug straight into the modem can you get on the internet?

 

[kskinne]

yes, i can surf the net just fine if the modem is plugged directly, but when the router is hooked is when the problem happens, we then can't get online on either computer. i thought linksys was a good brand router, why would it do this?

thank you

 

[smah]

I very much doubt that it has anything to do with the brand. When you you computer is connected directly without the router, do whichever is applicible:

For WinXP or 2k - open a command prompt & type ipconfig /all
or
For WinMe or 9x - Start, run, winipcfg
or
Linux - as root ifconfig
or
Apple - I have no idea, but there should be something similar

post the results back here.

 

[jshurst]

Set your router back to factory defaults. Then plug your computer directly into the router (not wirelessly). Then on your computer open up a command prompt and type the following.

ipconfig /release
ipconfig /renew

Then type ipconfig

You should now have a new ip address assigned by the router. It will be something like 192.168.1.xxx If this does not work then it sounds like you have a DHCP issue.

Also, what operating system are you using? Are set up to obtain an ip address automatically? If you're not sure then I can tell you how to do that as well.