I got a repair call today from a customer - their DID numbers are giving reorder tone instead of going to voice mail. There are no lights on the T1, outbound calls are fine, no lights on the CSU. It has been in place working well for over two years.
Integra found 2 of their DID numbers that complete to the switch; they don't have mail boxes, so revert to the general message. So they are now saying it is a switch problem, since they "see" the D Channel and say the Magix is receiving the call.
Upon further review, it turns out that there are 7 numbers that come into the system. They are seven of the analog lines that were converted to non-sequential DID's when the Magix was installed the beginning of 07. At the time, they were Eschelon lines. The new DID's are a different exchange from any of the ported numbers, and that contract was written with Integra.
All the extensions are 3 digit. There are no patterns or anything unusual. Do you think there can be any problem within the Magix that allows it to accept 7 random numbers and not the other 100? I am wondering if perhaps the original ones come from a different CO and the new ones are an Integra CO that possibly had some changes made over the weekend that would have impacted the ATT Custom/ESS setup. I had a huge problem last summer with an Integra switch that couldn't handle the protocol, so they rerouted the programming through an Eschelon switch (Integra has purchased Eschelon, but they still act a lot like 2 companies behind the scenes.)
Or can anyone think of anything else that would cause this? Thanks so much for any advice!
Integra found 2 of their DID numbers that complete to the switch; they don't have mail boxes, so revert to the general message. So they are now saying it is a switch problem, since they "see" the D Channel and say the Magix is receiving the call.
Upon further review, it turns out that there are 7 numbers that come into the system. They are seven of the analog lines that were converted to non-sequential DID's when the Magix was installed the beginning of 07. At the time, they were Eschelon lines. The new DID's are a different exchange from any of the ported numbers, and that contract was written with Integra.
All the extensions are 3 digit. There are no patterns or anything unusual. Do you think there can be any problem within the Magix that allows it to accept 7 random numbers and not the other 100? I am wondering if perhaps the original ones come from a different CO and the new ones are an Integra CO that possibly had some changes made over the weekend that would have impacted the ATT Custom/ESS setup. I had a huge problem last summer with an Integra switch that couldn't handle the protocol, so they rerouted the programming through an Eschelon switch (Integra has purchased Eschelon, but they still act a lot like 2 companies behind the scenes.)
Or can anyone think of anything else that would cause this? Thanks so much for any advice!
